Account Manager
Overview:
Responsibilities:
As an Account Manager (known internally as Client Delivery Executive) you will be the bridge between our incredibly innovative clients and our talented consultancy teams of engineers, scientists, developers and tax professionals.
This role is key in supporting the client experience and delivery journey. You will be responsible for managing multiple stakeholder demands both internally with our consultancy and management teams, as well as, externally with our ever-expanding portfolio of clients.The role will suit someone who thrives in a fast paced, high-performing, target-driven environment, who is commercially savvy, obsessed with providing gold standard client experience and takes a hawk-eyed approach to problem solving.
- Develops and maintains strong, long-term relationships with clients
- Acts as the primary point of contact for a portfolio of clients, addressing their needs and concerns promptly
- Conducts regular check-ins and meetings with clients to review their satisfaction and business needs
- Embodies the importance of client care; consistently demonstrates the need to meet client needs and expectations and to improve overall client outcomes
- Is able to effectively communicate the value of Leyton’s services to clients and assists with/negotiates contract terms/pricing structures in line with business directive
- Addresses and resolves any client issues or complaints in a timely and effective manner.
- Proactively identifies potential problems and proposes/implements solutions to prevent them
Qualifications:
This role would suit someone with prior experience in account management or sales with a proven track record of meeting or exceeding retention targets and growing lifetime client value by identifying cross-selling, upselling and referral opportunities.
Package
We understand the importance of life outside of work, and our benefits package reflects this;- Private Healthcare
- Employee Wellbeing Programme to support physical and mental health
- 5% Company Pension matched contribution
- Flexible working
- Cycle to work scheme
- Dental insurance
- Reward gateway to additional benefits and savings on gym memberships, holidays and more
Check out our enhanced & flexible Family Friendly Policies for details on our full benefits package, click the link.
The Leyton Group is committed to being an inclusive employer. We are proactive about improving diversity and equality across the Leyton Group without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
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