[ref. m4279617] Food and Beverage Supervisor - Chippenham

In a Nutshell

If you have a passion for good food and drink and can make a mean cocktail, this may just be the role for you.

It will be your sole responsibility to uphold our high standards and deliver a great experience to all guests.Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and we pay above the Real Living Wage.
• 29 days holiday (increasing with length of service)
• We operate a discretionary service charge system.
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs.
• Free gym access + where available dedicated classes.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

A copy of The Exclusive Collection Equal Opportunities and Diversity Policy is available on request.Main Responsibilities

• Ensure guest satisfaction through high quality service and good public relations.
• Ensure daily briefings and job allocations are carried out and daily tasks are completed.
• Ensure set-up and events run per the BEO.
• Ensure all systems, processes, and SOP’s are up-to-date and are regularly reviewed.
• Manage poor performance.
• Manage wage percentage, input costed rota and to manage the Promark T&A system.
• Ensure the purchasing of all supplies, stock and equipment is within budgeted guidelines, and the purchasing system is used.
• Minimise waste by ordering effectively and stock rotation.
• Ensure PAR stocks are correct and stock takes take place monthly.
• Effective rostering of staff in line with business needs
• To maintain the highest standard of cleanliness, the maintenance of furnishings and equipment, and the correct set up of all the conference and banqueting suites.
• Support the F&B Manager in achieving our beverage and food gross profit targets.
• To be aware and have an understanding of all relevant law and legislation with regards to heath & safety, fire safety and equal opportunities.
• Duty Manager shifts as required.
• Lead shifts and service periods.

The Ideal Candidate

• Passion for delivering exceptional guest service in a 4/5 star environment.
• Passion for food and drink.
• The ability to work under pressure and to multi task
• Immaculate presentation and grooming
• Strong eye for detail
• Exceptional communication skills
• Confidence, initiative and ‘Exclusive’ personality
• Computer literacyAbout The Company

Are we right for you?

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guess you’re happy to help, you have to mean it.

Your day will consist of 8.5 hours, (half an hour for lunch), straight shifts equate to 40 hours a week.