Senior IT Support Analyst
Senior IT Support Engineer
- Renewable Energy
- Central London
- Hybrid Working
Robert Half have partnered with a fast-scaling renewable energy business, employing over 150 people across 3 UK offices.
Due to continued growth an expansion coupled with their Technology first mindset they're looking to hire a Senior IT Support Technician.
You'll work closely with the IT Manager in a fast growing environment, as the business continues to scale the responsibilities of this role will increase providing plenty of opportunities to progress!
The Role- Reporting to the IT Manager the successful candidate will deliver key IT projects for the business including MS Intune MDM, Data Classification, Sharepoint & Core Systems Migration to Microsoft Ecosystem.
- Assist the IT Manager with support to drive a reduction in requests and outstanding IT tasks.
- Assist in the setup of New Helpdesk ticketing system to drive improvement in resolution of issues.
- Help maintain all IT network/infrastructure onsite to optimize/monitor performance and resilience.
- Detect computer or network equipment shortages and place orders/provide IT cover.
- Provide 1st/2nd Line support to all users of technology in the business internally alongside MSP.
- Provide effective and efficient communication across all levels of the business.
- Set up, deploy and re-image desktops and hardware including assisting in the development of a new laptop build within AutoPilot in Office 365.
- Manage the IT inventory, assets register and update IT documentation regularly.
- Software patching/systems maintenance/database backups and ensure updates are current.
- At least 3 years' experience in a similar Desktop Support role
- Strong Customer Service mindset
- Office 365 Administration
- Printers/Mobile Devices - IPhone/Android
- Strong Microsoft suite of applications support experience (Intune desirable)
- Experience of working with diverse computer systems and networks.
- Strong diagnostic and problem-solving skills.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Hybrid Working (3 days in the office) - Central London
£40,000 - £45,000 + Annual Bonus & Excellent Benefits
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