[ref. f16833401] Customer Service Advisor

We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities. Catch us in our production space and you will find a fast-paced, dedicated team who endeavour to reach perfection for our customers.

We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington.

• Deal effectively with customers on a daily basis in a polite and professional manner
• Respond to emails efficiently, follow up with calls as required
• Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
• Responsible for review of reprinted jobs prior to dispatch
• Tracking deliveries with courier service and recording relevant information
• Managing returned jobs via courier service
• Accurately log all calls throughout the day
• Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
• Respond to reviews on Trustpilot

Skills:

• Demonstrate good telephone manner, understanding and empathy skills.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Must have a high level of accuracy
• Able to demonstrate initiative and ability to prioritise
• Able to effectively multi-task

• 22 days holiday rising to 25
• Staff discounts & Friends and Family discounts
• Breakfast and drinks provided
• Charity day per annum supported
• Summer and Christmas Parties
• Street food days
• Access to Perkbox portal