Housekeeper - Urgent Care / Emergency Department
We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
We are looking for a Housekeeper to join our team on a rotational contract to cover Burnley Urgent Treatment Centre and Accrington Minor Injuries. We are part of a wider team which includes; The ED Department at Royal Blackburn Hospital and Accrington Minor Injuries.The successful candidate will be required to work two days at Burnley Urgent Treatment Centre and two days at Accrington Minor injuries and may occasionally be required to support ED.
The main elements of the housekeeping role are to provide a clean, safe and comfortable environment for patients, visitors and staff, and ensuring the delivery of cleaning, stocking, completion of daily checklists, catering and minor maintenance, together with other specified tasks to meet individual patient needs, as determined by the Matron/Assistant Matrons/Nurse in Charge.
The post holder will work as an integral part of the both teams. He/she will be responsible for the co-ordination of all patient facilities/services in the department.
The post holder will monitor quality standards and rectify deficiencies in liaison with the Matron/Assistant Matrons/Nurse in Charge.
Main duties of the job
The main elements of the housekeeping role are to provide a clean, safe and comfortable environment for patients, visitors and staff.
Ensuring the department is clutter free, well stocked and the compliance of daily checklists is adhered to in all areas of the department to enable the team to provide quality care.
You should be comfortable working as part of a team and being directed, but equally may be expected to take the lead in some aspects.
Administration skills, IT literacy, prioritisation and organisational skills along with excellent communication skills are also essential for this role.
You will be an enthusiastic person, keen to build relationships across organisational boundaries to improve care for patients. You will be willing to work flexibly in a challenging operational environment, and have demonstrable experience of supporting service improvement.You must have exceptionally strong attention to detail and a willingness to work around the needs of the team and organisation.
To ensure own actions reduce risk to health and safety, and to promote a health and safety culture within the workplace.
Working for our organisation
Our Urgent Treatment Centre is based at Burnley General Hospital and see's a wide variety of patients. We are part of a much wider team including the ED Department at Blackburn and Accrington Minor Injuries Unit.
The Emergency Department at Royal Blackburn Teaching Hospital provides care for both adults and children who attend with serious illness or injury. Due to our large catchment area, we currently provide for approximately 154,000 attendees per year.The department has an 8 bedded resuscitation and 43 major cubicles.
The department is classified as a trauma unit and we have a purpose built helipad onsite that will bring our most serious patients to the department via North West Air Ambulance.
Detailed job description and main responsibilities
To maintain effective working relationships.
To foster people's equality, diversity and rights.
To provide effective 'front of house' customer service.
To assist the team to maintain the environmental and food hygiene.
To maintain complete confidentiality with regard to all patient issues.
To assist in monitoring and maintaining standards in the department.
To ensure general and specialist equipment, e.g. drip stands, commodes etc are cleaned as per cleaning policy by team members.
To ensure the department is safe and tidy at all times, e.g. remove clutter, update notice boards, signage etc.
To ensure together with the team to maintain upkeep of patients' cubicle/corridor areas.
The completion of daily checklists for waiting areas, cubicles, treatments rooms, clean utilities, dirty utilities, store rooms and patient kitchen etc.
Be responsible for the overall cleanliness standard of the department.
Ensure a sufficiently stocked department to meet patient and staff needs.
To identify any problems with cleanliness and report to the NiC.
To undertake, in collaboration with Domestic Supervisor, internal cleanliness audits and ensure action plan is acted upon.
To ensure there is sufficient clean linen to meet the needs of the patients.
Co-ordinate routine and emergency curtain cleaning.
To carry out monitoring of service delivery, especially related to cleaning, food, linen and the environment for the service needs of the department.
To inform the Nurse in Charge of outcomes of monitoring and agree action plans, ensuring action is taken.
To manage the departments defect call log book (Estates), ensuring all defects are logged, reported, recorded, labelled and closed down as services have been rectified.
To carry out regular equipment monitoring in accordance with procedures and in liaison with E.B.M.E.
To ensure the safe storage of equipment.
To keep a record of all equipment in the work area, ensure it's fit for purpose and track equipment if loaned to other areas.
To respect the privacy and dignity of patients whilst carrying out housekeeping duties.
To maintain the safety of people's property and belongings.
Person specification
Requirements
Essential criteria- Basic computer/keyboard skills
- Effective literacy skills, both written and verbal
- Able to use own initiative
- Require minimum supervision
- Effective communication skills
- Calm and capable to work under pressure
- Able to prioritise workload
- Work as part of a team
- Be flexible with shifts
- Experience of working in a health care setting
It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
- Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
- This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
- Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
- Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS)
If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.
The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.
In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary.However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.
The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.
This cost is not applicable for a Volunteer post
The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve.
We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.
We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.
If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone 01254 732075 or email [email protected] or write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH