[ref. b7641001] Head Housekeeper

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• Supervise the housekeeping staff.
• Responding to the site handset during the Estate Manager’s lunch break and dealing with issues / taking messages as appropriate.
• Vacuum, dust and spot clean all common areas, hallways and patios, paying special attention to the main entry area. Specific items to check are carpets, plants, pictures, railings, windows and light fixtures.
• Servicing of customers’ apartments, which includes, general household cleaning duties, the changing of bed and bath linens and the removal of sealed rubbish bags if requested.
• Deep clean communal areas and apartments as needed.
• Serving meals to customer’s table or apartments following Assisted Living procedures.
• Clearing of dishes from tables and wash tables and chairs.
• Follow sanitation and safety procedures.
• Complete any other tasks as required by our customers following appropriate training guidelines.
• Training of all new Housekeepers in the appropriate Health & Safety and job-related procedures.
• Preparing housekeeping invoices for authorisation by the Estate Manager.
• Checking housekeeping stock levels, ordering stock and checking off of deliveries.
• Production of weekly housekeeping rota for authorisation by Estate Manager.

• Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
• Communication - a natural communicator, warm and friendly and able to make customers feel valued
• Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
• Organisation - organised, methodical and able to prioritise tasks effectively
• Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.

The benefits of working with us can include discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.