Customer Services Apprentice (Apprenticeship)

apartmentGetMyFirstJob Ltd placeExeter calendar_month28/09/2024

Vacancy description:

Customer

Support: Provide excellent customer service by handling enquiries and bookings
via phone and email. Answer customer queries regarding recycling services, collection schedules, and waste management procedures.

Problem

Solving: Investigate and resolve customer complaints or concerns, such as
missed collections, billing issues, or service requests.

Ensure

resolutions are communicated effectively.

Service

Scheduling: Assist customers in scheduling recycling and waste collection
services. Ensure timely coordination between customers, our transport and sales
teams.

Data

Entry & Record Keeping: Accurately input customer information and bookings
into our system (Purgo)

Collaboration: Work with other departments,

including transport and sales, to ensure smooth service delivery and address

customer concerns promptly.

List of duties:

Answering

phone calls

Responding

to emails

Responding

to queries

Booking

jobs given by sales managers

Taking

payments

Reallocation

of jobs

Invoice

Queries

Raising

PO’s

Applying

for road permits

Booking

job on the system

Booking

with Subcontractors

Liaising

with other departments within the company

Reclassified

the waste streams when needed

wasted journey charges when needed

Chase outstanding containers

Working hours: Monday to Friday, 8:00am - 5:00pm

with release day for college attendance.

Training

You will be required to attend Exeter College one day a week (during term time) as part of your apprenticeship, starting from March, working towards your Level 2 Customer Service Practitioner apprenticeship.

Qualifications required

Education:

Minimum GCSEs (or equivalent) in English and Math.

Skills required

Communication: Strong verbal and written

communication skills.

Teamwork:

Ability to work collaboratively with team members and other departments.

Problem-solving:

A proactive approach to resolving issues and addressing customer needs.

Skills: Basic knowledge of Microsoft Office (Word, Excel, Outlook) and
willingness to learn new software.

Interest

in Recycling & Sustainability: A passion for environmental sustainability

and recycling is desirable.

Prospects
Opportunity for permanent

employment upon successful completion of apprenticeship.

Opportunities for career

development in the recycling and waste management industry.

Qualification / Standard : ST0072 Customer service practitioner

Duration 18 months

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