Medical Receptionist
NHS Jobs Stoke-on-Trent
Main Tasks of Job: 1. Greet and direct patients including booking in patients (if they are unable to use the automated system) and effectively deal with queries from patients and external companies/providers. 2. Make/cancel and re-arrange appointments on the telephone/at the reception desk.
3. Ensure that up-to-date contact details are obtained at every contact with the patient and records are updated accordingly. 4. Process repeat prescription requests in accordance with the practice protocol. 5. Accurately record requests for visits and re-visits in accordance with the practice protocol.
6. Register new patients ensuring that all forms are completed and appropriate ID documentation is obtained. 7. Record and book requests for ambulances. 8. Promote online access for booking of appointments and requesting of repeat prescriptions.
9. Give out patient questionnaires to patients for surveys being undertaken. 10. Unlock the surgery in the morning including filing cabinets, consulting rooms and prepare for surgery. 11. Ensure that all sensitive information is kept in a secure place and locked away each evening.
12. Support QOF/QIF and enhanced service targets as directed by the Practice Manager/Customer Care Lead. 13. Ensure that all practice policies, procedures and guidelines are adhered to. 14. Provide cross cover for colleagues on annual leave/sick leave/training if requested by Practice Manager/Customer Care Lead.
3. Ensure that up-to-date contact details are obtained at every contact with the patient and records are updated accordingly. 4. Process repeat prescription requests in accordance with the practice protocol. 5. Accurately record requests for visits and re-visits in accordance with the practice protocol.
6. Register new patients ensuring that all forms are completed and appropriate ID documentation is obtained. 7. Record and book requests for ambulances. 8. Promote online access for booking of appointments and requesting of repeat prescriptions.
9. Give out patient questionnaires to patients for surveys being undertaken. 10. Unlock the surgery in the morning including filing cabinets, consulting rooms and prepare for surgery. 11. Ensure that all sensitive information is kept in a secure place and locked away each evening.
12. Support QOF/QIF and enhanced service targets as directed by the Practice Manager/Customer Care Lead. 13. Ensure that all practice policies, procedures and guidelines are adhered to. 14. Provide cross cover for colleagues on annual leave/sick leave/training if requested by Practice Manager/Customer Care Lead.
15. Undertake any other duties as appropriate to the role.
NHS JobsOldham, 36 mi from Stoke-on-Trent
The medical receptionist will complete administrative and reception duties in line with the requirements for a GP surgery. Further job details avaialable on request....
NHS JobsSheffield, 39 mi from Stoke-on-Trent
JOB DESCRIPTION OF A MEDICAL RECEPTIONIST JOB TITLE: MEDICAL RECEPTIONIST REPORTS TO: Operational Manager Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient...
NHS JobsWrexham, 34 mi from Stoke-on-Trent
and maintaining the reception area. Helps patients in distress by responding to emergencies. Protect patients rights by maintaining confidentiality of medical, personal, and financial information. Maintain operations by following policies and procedures, reporting...