Supplier & Customer Operations Coordinator
At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance.
By creating a one-stop-shop for all business essentials, our purpose is to ‘earn the lifetime loyalty of British businesses’. We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and Confused.com, who trust us to provide their business energy switching services.
The role
We are seeking a proactive and detail-oriented individual to join our team as a Supplier & Customer Operations Coordinator (Supplier Liaison Advisor). In this role, you will be responsible for managing the smooth transition of supplier switches, ensuring that both customer and supplier interactions are handled seamlessly.
As the main point of contact between our customers and energy suppliers the successful candidate will be instrumental in identifying and addressing any discrepancies in outstanding contracts, suggesting process improvements to enhance our operations, and ensuring high-performance standards.
You’ll also play a key role in providing training and development to sales and operational teams, helping to prevent recurring issues and fostering a collaborative, efficient work environment.
Responsibilities- Liaising with customers and suppliers to resolve issues and delays that may arise during a supplier switch.
- Working with our customers to gather any missing information necessary for a smooth transition to a new contract.
- Coordinating with our suppliers to ensure that customer terminations are properly recorded in our systems.
- Reviewing and addressing any outstanding contracts to ensure that our systems accurately reflect the current information.
- Identifying and suggesting process improvements to address underlying issues within our operations.
- Providing training and development for colleagues in the sales departments and other operational teams to prevent recurring problems.
- Collaborating with multiple teams and departments to ensure high performance and efficiency.
- Joining our high-performing team in this department provides a fantastic opportunity for personal growth and training. However, at interview you’ll be able to demonstrate your:
- Prior experience in a customer support, or administration role, where you successfully resolved customer enquiries and provided excellent service.
- Exceptional skills in time management, attention to detail, and effective multitasking, allowing you to handle multiple tasks and deadlines simultaneously while maintaining accuracy.
- Proactive mindset, consistently ensuring high productivity across all responsibilities by actively seeking opportunities to improve processes, identifying potential issues before they escalate, and taking initiative to implement solutions.
- Fantastic verbal and written communication skills
- Competent numerical reasoning skills
- Initial conversation with one of our Talent Acquisition Team
- Online Assessment for Verbal & Numerical Reasoning, and objection handling
- Final stage interview face to face with the Hiring Manager
About Bionic Group
Bionic has over 850 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.
We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can.We set the highest standards and show up every day to be the best version of ourselves.
Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.
Benefits
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.- Enhance your health & wellbeing
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
- 1 paid family/religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Flexible working options & a hybrid work approach
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
- £24,000 base salary plus up to £450 commission per month - OTE £29,400!