EUD Analyst
Southampton
EUD Analyst
Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic ICT environment? If so, we have the perfect opportunity for you!
Position: EUD AnalystContract Type: 6 month contract
Daily Rate: £175 per day, inside IR35
Working Pattern: Full Time, Onsite, Monday - Friday
Location: Southampton
Driving Required: Yes
What You'll Do:
As our EUD Analyst, you'll play a key role in ensuring high-quality service delivery for our end users.
Your responsibilities will include:
- Providing stellar support to the organisations user base, minimising service disruptions.
- Coordinating onboarding processes for new starters to exceed experience level agreements.
- Troubleshooting and resolving EUD incidents and requests promptly.
- Collaborating with the EUD Senior Engineer to ensure accurate documentation.
- Identifying and implementing service improvements to enhance EUD delivery.
- Engaging with a variety of stakeholders to foster positive relationships.
What we're looking for:
- A strong customer experience ethos.
- Excellent troubleshooting and diagnostic skills.
- Effective communication abilities.
- A full UK driving licence, as travel to various locations is essential.
- Previous experience in ICT operational delivery.
- Familiarity with Windows 10 support, smartphones, and laptops.
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