3348 - Administration Officer
Are you bright, motivated and keen to use your talents to help make a difference to the lives of victims of violent crime?
We are recruiting for people to fill Administrative Officer roles.
The Criminal Injuries Compensation Authority (CICA) is an Executive Agency of Ministry of Justice. We receive over 40,000 applications a year for compensation, from people who have lost loved ones or have been injured as a result of violent crime.We know financial compensation can never fully redress what they have experienced. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.
Some of the material you will access may include upsetting personal accounts of harm inflicted by others. This could include sexual assault and violence against children which is distressing. We recognise the personal impact this may have over a prolonged period and we provide resilience training, to promote wellbeing.
We employ around 300 people and are based in Glasgow city centre, with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.
These positions are based at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ. We currently operate a hybrid working business model, where a typical employee works 3 days a week in the office and the remainder at home.
The Role
Administrative Officer roles require strong interpersonal skills, to develop effective working relationships with a wide range of internal and external stakeholders. We are looking for people who can show empathy and humanity, to help us deliver a sensitive, fair and efficient service.
Key Responsibilities
Our Administrative Officers work across a number of teams within the organisation.
Key responsibilities for these roles include:
Demonstration of empathy and humanityProcessing, assessing, progressing and deciding compensation claims, in accordance with scheme provisions and guidance
Providing full and clear explanations of decisions made, keeping the customer at the heart of everything you do
Responding courteously to telephone and written enquiries and complaints.
Updating and maintaining relevant databases
Carrying out administration functions, including quality checking, to deliver continuous improvement, assurance and compliance
Liaising with internal and external stakeholders
Essential Criteria
Ability to assess and use a range of information and guidance to deliver excellent customer serviceAbility to work as part of a team and make a positive contribution
Experience of and competence in using Microsoft products including Excel, Word, and Teams