IT Service Desk Supervisor
NHS Jobs London
The post holder will be the first point of escalation for service desk analysts and staff . To provide mentoring and technical support for the service desk analysts. To escalate issues to senior IT management when needed. To perform general IT administration and housekeeping duties as defined by the Support Centre and/or Deputy Support Centre Manager.
To keep and update a comprehensive knowledgebase to support both the IT team and the wider staff including working with other IT teams to get them to provide Service Desk Analysts with first time fix solutions to regular faults, thereby enhancing customer service.
To work in support of the Support Centre and/or Deputy Support Centre Manager to ensure that all members of the team are working effectively and that the data logged during calls has a high level of accuracy. To maintain a calm professional stance when challenged by customers with respect to service outages.
To provide open, clear and easily accessible lines of communication to users. To document IT service desk procedures and produce diagrams.To work with the Support Centre and/or Deputy Support Centre Manager to examine ways of improving service delivery.
To keep and update a comprehensive knowledgebase to support both the IT team and the wider staff including working with other IT teams to get them to provide Service Desk Analysts with first time fix solutions to regular faults, thereby enhancing customer service.
To work in support of the Support Centre and/or Deputy Support Centre Manager to ensure that all members of the team are working effectively and that the data logged during calls has a high level of accuracy. To maintain a calm professional stance when challenged by customers with respect to service outages.
To provide open, clear and easily accessible lines of communication to users. To document IT service desk procedures and produce diagrams.To work with the Support Centre and/or Deputy Support Centre Manager to examine ways of improving service delivery.
To contribute to, and enable, control processes, including Change Management, by timely response to requests for Change.
South West London and St George's Mental Health NHS TrustLondon
An exciting opportunity has arisen for a dynamic and motivated individual to apply for the post of IT Service Desk Supervisor (Band 6) managing the IT Service Desk team. The post exists in the Support Centre team which comprises our Contact Centre, IT Service...
South West London and St Georges Mental Health TrustLondon
An exciting opportunity has arisen for a dynamic and motivated individual to apply for the post of IT Service Desk Supervisor (Band 6) managing the IT Service Desk team. The post exists in the Support Centre team which comprises our Contact Centre...
La FosseLondon
As a Service Desk Engineer, you will play a pivotal role in ensuring the smooth and efficient operation of our IT services. Serving as the first point of contact for any technical issues our users may encounter, you will be entrusted...