Cleaning Services Team Leader
Job overview
The post holder will work as a member of the Cleaning Service team and will be responsible for the day to day operational supervision of a large number of Cleaning Service Assistants, split across a large site providing a 24/7 service, thus ensuring the promotion of a high- quality cleaning service supporting patients, visitors and staff.In line with the National Standards of cleanliness within a healthcare setting 2021.
The post holder will report to the Assistant Facilities Manager (AFM) for the respective zone and will support the department in delivery of national, regional and local cleaning directives in an ever-changing NHS landscape.
The post holder will be responsible for the monitoring of cleaning standards via audit, quality assurance checks and service review.
The post holder will be responsible for ensuring that a high standard of cleaning is continuously provided to patients, visitors and staff members across all site facilities 24/7.
Main duties of the job
Amongst other responsibilities the postholder will be required to maintain excellent working relationships via email, face to face meetings and phone calls with key stakeholders such as Infection Prevention and Control teams, (ICPT) Clinical Colleagues, Estates Colleagues and all external providers of good and services.
Reporting any signs of pests to the relevant department or contractor, via email, and phone.
Liaising with ward and department staff, patients, visitors in relation to complaints or concerns being raised.
Communicating with wards and department clinical staff informing them of any changes to the service.
Supporting clinical colleagues by giving advice on cleaning processes and procedures, providing appropriate support on queries, and complaints.
Give feedback to staff with regard to their performance and where required source additional training to help support and encourage staff members.
Support the FM and AFM’s in delivering cleaning services team briefings, to include current issues and providing relevant information as appropriate, delivering monthly Tool Box Talks to all staff.
Contribute to the maintenance of a culture of engagement that involves staff in decisions on how the services are provided
Report any non-compliance to their zonal AFM.
The post holder will be responsible for ensuring high standards of cleanliness are achieved in line with Trust targets, Trust Policies, cleaning services Sop’s, cleaning service schedules and work plans.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
For additional information, please refer to the full job description and person specs attached to this advert.
Person specification
Training & Qualifications
Essential criteria- Professional knowledge acquired through vocational qualification level 3, City and Guilds or equivalent plus additional knowledge acquired through training and experience to diploma or equivalent level
- Knowledge of work procedures, practices and equipment for a cleaning service
- Knowledge of COSSH procedures
- Basic Computer Skills
- Technical knowledge of cleaning processes
- Knowledge of audits and surveys
- Ability to deliver technical cleaning related training
Experience
Essential criteria- Experience of managing a large number of staff
- In-depth knowledge of various administrative procedures, policies, and regulations to ensure efficient and effective work processes.
- Able to apply problem-solving skills to navigate non-routine tasks, complex issues, and unexpected situations that may arise in the work area.
- Knowledge of the Trust Infection Control policy
- Previous knowledge of Hydrogen peroxide decontamination machines
- Worked in a similar position within a healthcare environment.
Communication & Relationship
Essential criteria- Ability to communicate effectively where there may be barriers to understanding
- Ability to receive and provide routine information both orally and in writing to colleagues, patients and clients
- Ability to receive deal with complex and sensitive information in relation to staff and job task
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Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications
If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:
- Stay in full-time education, for example at a college
- Start an Apprenticeship
- Spend 20 hours of more a week working or volunteering, while in part-time education or training
For more details visit; School leaving age - GOV.UK (www.gov.uk)
Salary: The quoted salary will be on a pro rata basis for part time workers.Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.
ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment.The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£49.50 for enhanced and £21.50 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
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