Health and Social Care Screening Officer

Job overview

A permanent 37.5 hour opportunity for a Screening Officer has become available within the Adult Health & Social Care Contact Team, supporting the various integrated health and social care teams across the City. This includes adult social care, occupational therapy, Single Entry Point for Intermediate Care and District Nursing services.

This opportunity has arisen at an exciting time of development for the team and offers an ideal opportunity to contribute towards and be a part of its evolution.

Main duties of the job

We are the first point of contact for adult health and social care referrals .

The role of the screening officer includes:

Screening and processing referrals (including adult social care, occupational therapy, intermediate care and district nursing) received via e-mail, electronic portal or the telephone

Dealing with telephone queries/enquiries including signposting and providing information as required

Booking clinic appointments/arranging home visits for district nursing services

Providing ad hoc administrative support as required

The successful applicant will have excellent customer care and communication skills with a clear understanding of customers and their needs.

You will have a keen eye for attention to detail and the experience and ability to use various computerised packages including Microsoft Office applications.

You will need to input accurately and efficiently into various database systems and be able to demonstrate attention to detail when handling sensitive personal data.

You will be required to be an effective team player and be able to work on your own initiative, with excellent organisational skills, prioritising your own workload when necessary.

You must have a flexible approach to work and positively embrace change.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Person specification

Qualification

• 5 x GCSE's (to include English and Maths) or equivalent qualifications

• NVQ 2/3 in Customer Care or equivalent experience

Skills and knowledge

• Knowledge of a range of computer software systems, including microsft office applications
• A good understanding of Data Protection and the importance of confidentiality
• Abilty to accurately update systems and input data
• Ability to work under pressure and to deadlines, prioritising workload where appropriate
• To have a positive attitude to change and to contribute to on-going improvement by responding pro-actively
• To work closely and flexibly with colleagues, including third party and partner organisations, supporting each other, and integrated working
• Excellent communication skills

• A awareness of health and social care issues

Experience

• Experience of a range of computer sotware systems incluing microsoft office applications
• Experience of working in a busy high pressured office environment

• Experience of customer service over the telephone

The Northern Care Alliance NHS Foundation Trust does not accept unsolicited CVs from recruitment agencies and will not be liable for fees for candidates submitted speculatively. Click here for further information.

We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met.

If you require any reasonable adjustments to the application process, please contact [email protected]

For posts advertised on a fixed term contract basis, we will offer secondments only for NHS appointments. Fixed term contracts will be only be offered for external non-NHS appointments.

In applying for this post, you give the Trust permission to use your data for recruitment purposes.

Please note that this vacancy may be withdrawn at any time should we receive sufficient applications or if it is filled via the internal redeployment process.

Keep up to date with the latest job opportunities and information across the Northern Care Alliance by following us on Twitter and Facebook: @NCACareersNHS