Admissions Coordinator - Gynaecology - Colchester
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If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
An exciting opportunity has arisen for a Band 3 Admissions Coordinator in our Gynaecology department in Colchester.
We are looking for an efficient, conscientious, well-motivated and enthusiastic Admissions Coordinator with the skills to provide dedicated clerical support to both the clinical and administrative teams. In this role, you will assist clinical staff in delivering an effective booking service to our patients.
This is part time role-30 hours per week, fixed term/secondment until 31.12.2025
Please note this post may close early if we receive a high number of applications.
Main duties of the job- Ensure effective management of the admitted waiting list, both elective and planned.
- Deal professionally and courteously with patient queries in line with guidance from the Trust’s Patient Access Policy using tact, empathy and persuasive skills as required.
- Responsible for accurate, efficient theatre scheduling and input of confidential data onto the hospital patient information system (Portal).
- To be knowledgeable about and understand medical terminology to ensure the correct transfer of clinical information onto patient information systems.
- To have a thorough knowledge of work processes and practices around the Patient Access Policy.
- To use the waiting list/PTL to determine sequence of patients to be booked, adhering to the rules of the 18 week patient pathway and Cancer wait times.
- To have sufficient knowledge to enable the answering of non-complex clinical questions and to liaise with the relevant professional to ensure clinical queries are answered.
- Ensure that agreed booking processes are adhered to and that patients have the opportunity to agree a date for procedure post out-patient appointment.
- Ensure dates offered for procedures/surgery are accurately entered into Portal.
- To ensure patients are provided with an admission date and written confirmation of the date in a timely way
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
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Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Experience
Essential criteria- Previous administrative role
- Experience in dealing with complex and sensitive issues over the phone
- Experience of administrative systems within a hospital settings
- Understanding of NHS times and targets
- Experience of communicating with a range of people both within and external to the organisation
- Experience of organising and managing patient admissions
Qualifications
Essential criteria- GCSE Maths and English A-C or equivalent
- NVQ level 3 in administration/secretarial or equivalent experience
Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.
Please make sure that you read the Job Description and Person Specification attached and that your statement in support reflects this as your application will be judged against these criteria.
Secondment - if you are interested in undertaking a role on a secondment basis, please ensure that you have discussed this with your current line manager prior to submitting your application. Please note if you are already an employee of ESNEFT fixed term roles will only be offered on a secondment basis.
When providing reference details please provide email addresses so references can be sought promptly to cover the last 3 years of employment.
Successful candidates may be charged for their DBS check. Please ensure you read the information found in the attached DBS Information document
The Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community.
Whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Skilled Worker Certificate of Sponsorship we may not be able to process your application to the final stage due Home Office eligibility.
In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
We would like to take this opportunity to thank you for your interest in East Suffolk and North Essex NHS Foundation Trust; we look forward to receiving your application for employment.