Customer Service Advisor - Watlington
My client an established multi-group that offers a wide range of property services across the UK is seeking to grow its team of Customer Service Advisors in the surrounding Oxford area.
As a Customer Service Advisor you will be part of a busy service team and will be responsible for assisting in the progress of the day-to-day running of each of their departments which can lead to a fantastic opportunity for a long-term career with progression.
Ideally, they are looking for someone with a background in working within the property industry in customer care or admin, however, would consider someone with a strong admin or customer service background.
This is an exciting and very rewarding opportunity to join a highly successful and growing business that's not to be missed!
The successful Customer Service Advisor will be offered:
- £25,000 - £27,000
- Progression opportunities
- Parking
- Overtime paid
Customer Service Advisor requirements:
- Excellent communication skills; both written and verbal
- Ability to communicate correctly and clearly with all customers and Service Providers
- Excellent documentation skills
- Experience in administration
- Good problem-solving skills
- Ability to prioritise time quickly and effectively in various departments
- Work successfully in a team environment as well as independently
As a Customer Service Advisor, your role will involve:
- Develop an understanding of the company’s profile to ensure that both customers and service providers can be helped through each process
- Ensuring that all service providers are spoken with daily and responded to accordingly via email or telephone.
- Work effectively across a variety of communication channels: Phone or email
- Maintain customer records and refer potential leads to the sales department
- Report customer complaints and escalate issues when necessary
Working hours:
- Monday to Friday 8:30 AM – 5:30 PM or 9:30 AM – 6:30 PM (On rota)
- Occasional Saturday (offered as Overtime)