Team Leader
Customer Service Team Leader
Location: Preston (Fully onsite)Salary: Up to £29,000 per year
Contract: Full-time, Permanent
Join Key Group - A Leading Force in Financial Services
Key Group has been helping people unlock a better retirement since 1998. As one of the most forward-thinking brands in financial services, we are committed to delivering exceptional customer experiences and shaping the future of later-life lending.
We are looking for a Customer Service Team Leader to join our More2Life Operations team. If you are passionate about leading and developing a high-performing customer service team while driving continuous improvement, this could be the perfect opportunity for you.
What You'll Be Doing- Leading and motivating a team to meet and exceed customer service targets.
- Ensuring all processes, policies, and compliance criteria are adhered to.
- Conducting regular quality monitoring and providing coaching and feedback.
- Driving continuous process improvement and operational efficiency.
- Supporting personal development through one-to-ones and coaching.
- Collaborating with internal teams and third-party partners.
- Experience in a fast-paced customer service or mortgage processing environment.
- Previous leadership, coaching, or supervisory experience (preferred).
- Strong attention to detail, compliance awareness, and problem-solving skills.
- Excellent communication, relationship-building, and team leadership abilities.
- Proactive, results-driven, and able to work effectively under pressure.
Why Join Us?
Holidays: 23 days + bank holidays (rising to 28 with service).Wellbeing Support: Simply Health, life assurance & wellbeing initiatives.
Pension: Tier 1 pension scheme (5% employee, 8% employer).
Career Growth: Development opportunities within a market-leading company.
At Key Group, we live by our values: Ambitious | Supportive | Personal | Integrity | Responsive | Expert
If you're ready to take the next step in your career and thrive in a dynamic, customer-focused environment, we'd love to hear from you!