Systems Management Analyst
Job overview
Doncaster and Bassetlaw Teaching Hospitals are committed to securing an outstanding CQC rating over the next 2 years and to being in the top 10% of Trusts for staff and patient experience.
In order to support us on our journey, the Digital Transformation Directorate is currently seeking a forward thinking and enthusiastic Systems Management Analyst to join our Clinical Systems Team in the Digital Operations Department.
It is expected that you will have previous experience working at the required level with clinical IT systems in a large, complex environment/organisation and be able to provide an excellent standard of user support and systems configuration knowledge to complement our wider Digital team.You must be focused and committed to participating in a positive work environment, in which staff will be supported to flourish and grow.
Main duties of the job
This is on a full-time, permanent basis, focusing primarily on user and technical support in relation to IT clinical systems. This will include providing specialist knowledge to enable the design, delivery, maintenance, and support of digital systems, supporting and facilitating successful knowledge transfer to their colleagues in the Digital Systems team and the wider Trust.
The role will require understanding of Trust processes and workflows as it incorporates responsibility for ensuring that system data reference files, system upgrades, general system maintenance is managed effectively and in a timely manner.
Support and lead (where applicable and delegated by the System Manager) on the development of the Trust’s use of IT systems and helping to promote a culture of continuous quality and service improvement.
Working for our organisation
DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:- Extensive range of learning opportunities
- NHS Pension Scheme
- Generous holiday entitlement in line with Terms & Conditions
- Comprehensive health and wellbeing support
- NHS Car Lease schemes and a range of salary sacrifice scheme
- Discounts on restaurants, getaways, shopping and finance through external providers.
Detailed job description and main responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Person specification
Knowledge and Experience
Essential criteria- Significant experience of the use and configuration of clinical IT Systems
- Demonstrate relevant experience of system configuration and as well as training, advice and support to end users, analysing problems and providing solutions in clinical IT Systems
- Experience of working both independently and in a team orientated collaborative environment
- Experience of information asset administration
- Previous experience of working in an acute NHS Trust
- Able to promote clinical systems within the Trust
- Experience of managing other members of staff
- Understanding of relevant IT management issues and techniques e.g. system change control, user acceptance, helpdesk provision, service level agreements, security standards & data protection
Qualifications/Training
Essential criteria- Degree level education or equivalent qualification or relevant experience in management of complex clinical IT systems
- Clinical IT system formal training / qualifications
- Level 3 Qualification in IT
- ITIL Qualification
- PRINCE 2 Foundation
- Evidence of continuous self-development
Personal Attributes & Skills
Essential criteria- High levels of concentration where work patterns can be unpredictable
- Ability to learn and develop skills further
- Ability to troubleshooting complex issues in a structured way
- Ability to prioritise workload
- Excellent written and communication skills
- Ability to liaise with technical and non-technical staff
- Ability to pay attention to detail
- Maturity, enthusiasm, and a strong desire to provide a continually improving service
- Maintain confidentiality
- Experience of issue resolution and escalation
- Ability to analyse very complex issues where material is drawn from multiple sources
- Ability to mentor and advise other members of staff
- A confident approach with the ability to inspire
- Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
- We reserve the right to close down this advert early should there be a high number of applicants.
- The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
- All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.