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Discipline: Non-clinical Support

Up to £18,000 DOE

If you enjoy providing great service and working in a team, we have just the opportunity for you at Usk Veterinary Centre.

Your day to day

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

Join a team you are proud to be a part of

You will be joining a team of 6 veterinary surgeons, 10 nurses, 9 receptionists and practice manager. We pride ourselves on our longstanding team and we are committed to excellent clinical care and extremely high standards, with a silver-level cat friendly status from the ISFM and RCVS PSS General Practice accreditation in our main Usk site.

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You are able to multitask, prioritising our busy phone lines and have a great phone manner.
• You can deal with everything that is thrown at you and a fast pace environment
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you are friendly, like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Shift pattern

We offer 30 Hours per week between 8 am and 7 pm at both our Usk and Caerleon Surgeries. The hours would include working as part of a Saturday morning rota basis.

Feel valued and rewarded

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary of up to £18,000 pa you will benefit from:

• 6.6 Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance

• Employee Assistance Programme: 24/7 confidential helpline
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Initiatives focused on colleague wellbeing

• Learning and development opportunities via the IVC Evidensia Academy

• Company pension scheme
• Healthcare Cash Plan
• Cycle to Work scheme
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers
• Discounted staff pet care

The Veterinary Centre, Porth-y-Carne Street, Usk, NP15 1RZ, United Kingdom

Equine

Any questions before ing?

Speak to Amy Padgett from our recruitment team who would be happy to help you with any questions you have before ing for this role.

Talent Executive

amy.padgett@ivcevidensia.com