Porter Supervisor

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Job overview

PORTER SUPERVISOR Royal Albert Edward Infirmary.

1. 5 hours over 5 days from 7 per week

Providing an efficient day to day service for the movement of patients, Pharmacy, Post and all manner of other items to and from all departments across the Trust. Portering Services provides 24 hours, 7 day a week service across all trust sites.

A working knowledge of Microsoft office programs, management of Health and Safety, and HR policies is essential.

Please be aware that the interview process will involve a practical assessment.

For information, please contact Sandra Pennant on 01942 778823, or in writing to Hotel Services Manager, RAEI, Wigan Lane, Wigan, WN1 2NN.

Main duties of the job

To supervise the day to day running and organisation of portering duties to ensure the smooth and effective service provision for the transfer of patients, goods, mail, supplies and movements between clinical and non-clinical areas.

Assist and support the Deputy Hotel Services Managers across the whole range of duties in the efficient and cost-effective operational utilisation and management of Porters/Storekeepers & Waste Porters across all sites.

Working for our organisation

We have a recognised track record in staff engagement and living our values.

• People at the Heart
• Listen and Involve
• Kind and Respectful
• ONE Team

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Detailed job description and main responsibilities

• As part of the Porter Team the Supervisor works closely with colleagues covering the full range of duties, including the supervision, direction, control and allocation of duties to others to ensure the efficient delivery of services to users.
• The post holder will undertake specific duties during his shift in the absence of the Deputy Hotel Services Manager

• Supervise and directs activities, prioritising work requests.
• Monitors stock of Vernaid and Gas Cylinders including VIE Oxygen levels.
• Undertakes the movement of patients and goods as required, including the movement of the deceased to the mortuary.

• Works with the Manager to implement changes in service delivery.
• Liaises with Wards & Departments regarding the movement of patient goods
• Handles complaints from users and takes preliminary action to resolve.
• Liaises with external agencies and suppliers as required
• Cascade Team Brief

• Completes forms and costings for ad hoc work requests.
• Maintains delivery note information for audit requirements.
• Assists in the control and allocation of overtime within set guidelines
• Authorises time sheets
• Assists in the re-ordering of stock, as and when required
• Allocation and security of keys within set guidelines

• Plan rotas and allocates Porter’s duties, identifying staff shortages and resolving or covering where necessary to ensure minimal disruption to service.
• Maintains information relating to personal files and work requests
• Manages first line sickness absence monitoring and Return to Work Interviews.
• Completes PDR and KSF reviews with staff
• Participates in recruitment and selection.

Responsibility for Health & Safety

Compliance with the Health & Safety at Work Act 1974 – the post holder is required to fulfil a proactive role towards the management of risk in all their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

• Ensures all equipment is maintained in working order and reports faults, direct to manufacturer if necessary
• Attends fire calls, acts as point of contact and directs Fire Brigade.
• Attend relevant Training Courses as directed.

Person specification

Qualifications

• Educated to GCSE level or equivalent

• Supervisor qualification

Experience

• Previous experience as a Porter with an in-depth knowledge of Portering protocols in relation to current best practices.
• Able to advise on procedures and practices to less experienced members of staff.

• Previous experience in a Supervisory role.
• Customer Service background.

Skills

• Efficient handling of complaints, enquiries and the allocation of duties.
• Ability to use and advise on the use of portering equipment

• Previous use of MHE Experience in the use of medical gases.
• Experience of manual handling.
• Full driver’s License

Knowledge

• High level of knowledge on portering services, equipment, medical gases, their handling and safe usage procedures, tugs and specialist beds and equipment.
• Knowledge of Trust policies and service user departmental procedures inclusive of waste protocols.
• The ability to prioritise, organise and delegate duties efficiently to staff.

• Hospital site familiarity
• Knowledge of portering services, equipment, medical gases, their handling and safe usage procedures, tugs and specialist beds and equipment.

Miscellaneous

• Flexibility to provide cover for colleagues annual leave/sickness
• Contactable out of hours.
• Responsive to service needs.
• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
• Ability to travel independently between all Trust sites.

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Recruitment Information for Candidates

Our Trust prefers candidates to submit applications online. Please contact the Recruitment Team on 01942 244000 if you have difficulty applying online.

The Trust reserves the right to close adverts earlier than the stated closing date if there is a high volume of applications.

We endeavour to inform all applicants of the outcome of their application by email or SMS text message.

Guidance on Completing Your Application

Applications are scored against the person specification, therefore we recommend that you use the supporting information section of your application form to demonstrate how you meet the essential and desirable criteria for the role, providing illustrative examples where possible.

On-Call

Please note that some roles may require you to participate in an on-call rota, if the role is predominantly operational.

Continuous Service

WWL has signed up to the Greater Manchester Continuous Service Commitment. and will recognise your continuous or ‘unbroken’ service in any Greater Manchester Local Authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority; giving you access to our service-related benefits.