Administrative Support Worker - Patient Access Services

A Vacancy at North Middlesex University Hospital NHS Trust.

This full-time, multi-dimensional role is crucial to the efficient operations of our Patient Access Services within the Outpatients department.

You will also have study time allocated within your working hours to gain your qualification.

Successfully completing the training programme will lead to an Intermediate Apprenticeship at Level 2.

This position is offered as a fixed term contract with the opportunity to become permanent once the qualification is successfully completed and achieved.

• Candidates have to have been resident in the UK for at least 3 years at the start of their apprenticeship
• If you already hold a relevant qualification in this subject area ( Customer Service) at this level or a higher level you are not eligible to apply for this apprentice role.

• Assist with the coordination and management of Patient Flow Manager to ensure timely and efficient patient & clinic movement through the system.
• Increase kiosk usage by guiding and educating patients on the use of self-service kiosks for check-ins, appointment scheduling, and other related services.
• Provide hands-on support to patients using the kiosks, ensuring a positive and seamless experience.
• Address any technical issues with kiosks, liaising with the IT department for prompt resolutions.
• Assist patients via virtual reception platforms, handling enquiries, managing appointments, and offering guidance on accessing online services.
• Respond to telephone and face-to-face queries with professionalism and courtesy, ensuring prompt resolution of patient concerns.
• Prepare and distribute correspondence, reports, and other documents as required by the department.
• Cover reception duties as required, managing patient check-ins, appointment bookings, and directing patients to the appropriate services.
• Take accurate minutes during meetings, ensuring that action points are clearly documented and followed up on.
• Assist in preparing presentations and reports for meetings as required.
• Manage the diaries of key operational individuals, scheduling meetings, appointments, and other engagements to optimise their time.
• Arrange and coordinate departmental events, including training sessions,

Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.

We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

Take a tour of our hospitalhere

1. Patient Flow Management:

• Assist with the coordination and management of Patient Flow Manager to ensure timely and efficient patient & clinic movement through the system.
• Collaborate with nursing staff to optimise scheduling and reduce discrepancies.

1. Kiosk Support and Promotion:

• Increase kiosk usage by guiding and educating patients on the use of self-service kiosks for check-ins, appointment scheduling, and other related services.
• Provide hands-on support to patients using the kiosks, ensuring a positive and seamless experience.
• Address any technical issues with kiosks, liaising with the IT department for prompt resolutions.

1. Virtual Reception Services:

• Assist patients via virtual reception platforms, handling enquiries, managing appointments, and offering guidance on accessing online services.
• Maintain high standards of professionalism and patient care in all virtual interactions.

1. Administrative Support:

• Provide comprehensive administrative assistance to the Outpatients department, including data entry, filing, and maintaining patient records.
• Respond to telephone and face-to-face queries with professionalism and courtesy, ensuring prompt resolution of patient concerns.
• Prepare and distribute correspondence, reports, and other documents as required by the department.

1. Reception and Outcome Duties:

• Cover reception duties as required, managing patient check-ins, appointment bookings, and directing patients to the appropriate services.
• Support outcome processing by updating patient records, coordinating follow-up appointments, and ensuring accurate documentation of referrals.

1. Administrative Support for Meetings:

• Organise and coordinate departmental meetings, including scheduling, preparing agendas, and distributing relevant materials.
• Take accurate minutes during meetings, ensuring that action points are clearly documented and followed up on.
• Assist in preparing presentations and reports for meetings as required.

1. Diary Management:

• Manage the diaries of key operational individuals, scheduling meetings, appointments, and other engagements to optimise their time.
• Coordinate across departments to ensure that all relevant parties are informed and that schedules are aligned.

1. Event Planning and Coordination:

• Arrange and coordinate departmental events, including training sessions, workshops, and team-building activities.
• Manage logistics for events, including venue booking, catering, and communication with participants

This advert closes on Thursday 26 Sep 2024