[ref. a61629321] Enterprise Service Manager, AWS UKI - Professional Services - Amazon
Principal Enterprise Service Manager (Commercial Enterprise Customers)
Would you like a career that gives you opportunities to help customers architect and implement their workloads onto AWS? Do you like to shaping, selling and working on a on a variety of projects, leading customer and partner teams to achieve AWS best practices?
The Amazon Web Services Professional Services team is looking for a Senior Enterprise Service Manager (ESM) who is an experienced Technology Consulting leader to manage the sell and deliver relationship with one or more of our commercial enterprise organizations, develop a long term Professional Services strategy and execute that strategy with those accounts.The Senior ESM is a trusted advisor for our largest, most complex and most committed customers. The role includes all aspects of business development, relationship development, legal and partner acumen, delivery oversight and program management in those accounts.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Key job responsibilities
We are looking for someone who is passionate about:
This role involves developing long-term consulting relationships with C-suite customers. You will engage closely with clients to deeply understand their business drivers and application portfolio, then leverage that insight to craft tailored cloud strategies.Key responsibilities include identifying and developing specific opportunities, building business cases, deal shaping with estimations and pricing, as well as contract negotiations. You will plan and oversee the implementation of a project portfolio, managing budgets and deliverables while mitigating risks and ensuring high-quality outcomes.
Acting as the primary point of contact for customer executives, you will build trusted, collaborative relationships, educate them on AWS services, and translate that knowledge into clear business value propositions. Leveraging your expertise and vision, you will inspire and coach customer as well as partner teams to become self-sufficient.
As this is a customer-facing role, travel to client locations may be required to deliver professional services.
About the team
Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.- Mutiple years of IT consulting/management experience, with demonstrated business and Digital Transformation experience in customer-facing roles.
- Extensive experience managing large Industry vertical accounts, IT and business consulting (relationship management, achieving growth targets / sales quotas, high customer satisfaction achievement, project portfolio management, contract negotiations etc.).
- Experience driving Sales and Delivery, with ownership for attaining revenue targets
- Experience in commercial contracting, including Statements of Work
- Strong analytical capabilities, relentlessly thinking big, championing innovative customer outcomes- Experience with enterprise IT management frameworks (e.g. COBIT, ITIL, cyber, etc.).
- Broad enterprise systems technology experience including IaaS / virtualization technologies, cloud, ML/AI, traditional and renewables power generation, transmission, utility retail, E&P, refining/chemical/wells process control and SCADA, fuelling-retail, and supply chain
- Experience with enterprise application programs (SAP, Oracle, BI Systems, Maximo, etc.) and technical infrastructures in Industry, including design, build, and operate of global solutions
- Experience with designing, building, and operating global IT organizations and infrastructures
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.