1st Line Support Engineer

• 6 month initial contract
• onsite required
• London based

• The 1st Line Support Engineer will be front line call resolution for all IT related issues to the internal business
• Responsible for desktop, laptop and application standardisation, provision, and support.
• Support of all workstations, Surface Pro and laptop computers together with support of mobile devices (Smartphones, Tablets etc…)
• Active Directory user account management, access and network administration based on company standards and policies
• Ensure all support calls within the call logging system follow defined processes and procedures
• Deliver outstanding customer service, perception and satisfaction to all IT users and customers
• Support and administration of Microsoft Azure, 365, Intune, Active Directory , assisting with testing and deployment of changes where appropriate.

• The 1st Line Support Engineer will have extensive hands-on experience specifying/configuring/troubleshooting user and customer issues in a changing Windows Desktop environment.
• Extensive experience of supporting and administrating Windows 11/10/ Active Directory Office 365+Exchange
• Ability to provide hands on" 1st level support for general IT operational requirements problems, and issues for end users and customers face to face and remotely
• Experience of providing remote support for users and systems, including resolution of technical issues on the phone and using remote support tools
• Working knowledge of Backup Software and common backup and restoration tasks
• Printer administration and management, including changing consumables and managing stock supplies;
• Great MS Office 365 skills and support of the Office suite of applications

• Market leading real estate organisation with offices in central London
• On-site required

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.