Maintenance Engineer - Electrical Bias - London

Home-Based - Fully Remote (All necessary computer and phone equipment provided)

We are proud to be recruiting on behalf of a global leader in the supply and installation of food production equipment. As part of their continued growth, they are seeking an experienced Maintenance Engineer - Electrical Bias to join their customer support team in a fully remote, home-based role.

This position is ideally suited to an engineer with an electrical/mechanical background who is seeking an office-based role, working remotely to provide technical assistance to clients.

Key Responsibilities:

• Providing remote technical support to end-users experiencing equipment malfunctions or breakdowns
• Developing documentation and knowledge-based articles to assist in troubleshooting and fault resolution
• Managing a personal ticketing queue, ensuring timely updates and progress on all tickets
• Assisting the Installation and Service Manager with tasks such as scheduling and dispatching field technicians, quoting service visits and inspections, and organising tools and parts for on-site jobs
• Ensuring service level agreements (SLAs) are met by maintaining customer response times
• Analysing service visit reports to ensure all recommended actions have been completed

Candidate Requirements:

• Fluent in both Dutch and English
• Strong engineering background with the ability to interpret technical drawings and documentation
• Experience with PLC fault-finding
• A customer-focused approach with excellent problem-solving skills
• Proficiency in IT systems and remote support tools

This is an exciting opportunity to work with a global leader in the industry. If you are interested in joining their team, please submit your CV for immediate consideration.

Reference: Maintenance Engineer - Electrical Bias 44 Maintenance Engineer - Electrical Bias