Customer Service Advisors
Customer Service Advisor
Location: Hybrid – office based in Glasgow City CentreHours: Full time & part time
Salary: £23,520
Benefits: Health cash plan, £500 flexible benefits allowance, 6% employer pension contribution, annual bonus scheme and many more!
We’re on an exciting growth and transformation journey and want you to be part of it! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping customers? If so, we’d love to hear from you.
It’s an exciting time to join us. Over the next 12 months and beyond, we have an ambitious growth strategy. We’re modernising our systems and processes and reviewing how we position ourselves in the market.
What’s in it for you?
Our head office is in Glasgow City Centre however we understand the importance of work life balance and believe that flexibility is key. We want to support our colleagues to do their best work, have a good work life balance and work flexibly whilst staying connected and getting the job done.Our focus is on delivering exceptional service to our customers and achieving our business objectives—regardless of location.
Along with flexibility, we offer lots of perks and benefits including a health cash plan, flexible benefits allowance, on-site masseuse and yoga classes, Employee Assistance Programme and mental health first aid, enhanced family friendly leave, 6% employer pension and retail discounts.
What you'll be doing:
As a Customer Service Advisor, you’ll be responsible for responding to calls and emails from a variety of sources including customers, funeral directors and colleagues. You’ll update funeral plan provisions with customer information and carry out administrative duties such as the preparation of paperwork for the finance team.
What we’re looking for:
We’re seeking individuals with a passion for helping people and a track record of delivering excellent customer satisfaction. You’ll have excellent relationship building skills with the ability to work co-operatively with others to achieve a common goal.Attention to detail is key in this role, as is the ability to work to tight deadlines and manage your own workload.
If you’re excited about contributing to our growth and becoming part of a collaborative team, we’d love to hear from you! Apply now or reach out to jobs@goldencharter.co.uk to discuss further.