Customer Services Advisor - Full Time
Leader Online Ltd Hartlepool
Leader Online Ltd. is seeking a passionate, dedicated customer service representative to join our growing team. You will be the face and voice of our company, providing exceptional service to boost satisfaction and loyalty.
Requirements
Key Responsibilities:
- Handle high volumes of inbound calls/emails, addressing orders, complaints and general inquiries
- Make outbound calls to confirm deliveries, survey satisfaction and upsell/cross-sell products
- Log all interactions in our CRM, ensuring issues are tracked through resolution
- Liaise with warehouse, purchasing, logistics and other teams to align on fulfilment and stock
- Identify process improvements to optimise customer experience
- Meet response time, resolution and customer satisfaction targets
Essential Qualifications & Experience:
- Proven customer service experience, preferably in an ecommerce or direct-to-consumer role
- Friendly and patient with outstanding communication and troubleshooting abilities
- Organised and detail-oriented with strong multi-tasking capabilities
- Self-motivated with the confidence to work independently
- Passionate about providing best-in-class customer experience
- Tech-savvy with ability to learn new platforms/systems
What We Offer:
- Competitive pay and benefits
- Growth opportunities and career development
- Fun, fast-paced team environment
- Chance to drive customer loyalty in a leading UK ecommerce retailer
- Subsidised Gym Membership
- 22 Days Holiday per annum plus bank holidays
- Length of Service - 1 extra day every 3 years
- Cycle2Work Scheme
- Employee Assistance Programme
- Access to Wellbeing Advice & Counselling
- Employee Referral Bonus
- £12 per hour
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