[ref. l56675616] Swansea - Export Coordinator

Reed Supply Chain are partnered with a lovely SME in the Swansea area who are looking to add an Import/Export Coordinator in to their team as a result of growth. Having grown their turnover by £2million in comparison to the previous year, they are looking for someone with imports/exports experience who can take the lead on freight (Sea/Air/Road) process and customs compliance/declarations.

Working Hours: 9:00 AM – 5:00 PM, Monday to Friday (flexible start and finish times available)

Key Responsibilities:

• Promptly communicating with clients upon receiving new shipment requests.
• Managing various freight methods (Sea/Air/Road) for imports from China and the US, and exports to the UK and Europe.
• Ensuring accurate preparation and completion of Import & Export Customs Declarations and Delivery documentation using third-party software or Government Portals.
• Verifying transport dimensions and weights through system checks.
• Requesting and forwarding quotations from hauliers, agents, and carriers to clients for approval.
• Booking shipments with hauliers, agents, and carriers, ensuring all client information and paperwork are correctly processed.
• Coordinating daily with collection and delivery contacts, including hauliers.
• Securing invoices and proof of delivery.
• Updating and invoicing jobs to clients, handling both internal and external account queries.
• Gathering all necessary documentation and information from clients.
• Communicating various documents to clients, hauliers, agents, and carriers via email.
• Building and maintaining strong working relationships with clients, hauliers, agents, and carriers.
• Promptly addressing problems, especially in emergency situations, following established protocols.

Benefits:

• 3% employer pension contribution.
• 20 days of annual leave plus + 8 bank holidays.
• Non-contractual Christmas bonuses.
• Paid staff team days every quarter.