[ref. a23414400] Customer Service Representative (1 year FTC)
Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.
As a Customer Service Representative, you will play a key role in ensuring our customers receive exceptional support throughout their journey with us.
Tasks
What will you do?- Communicate daily with customers, internal departments, and affiliates so customer expectations are met.
- Prepare and manage requests for quotations.
- Handle all orders efficiently and expeditiously.
- Coordinate with Supply Chain, Production and Sales so that all internal departments are aligned and well informed.
- Ensure our service is compliant with commercial agreements.
- Keep the information in our software up to date; we work with JD Edwards.
- Follow all process standards & regulations such as: SOX and BSI.
- Support and work together with the other EMEA Customer Service Teams to reach company goals.
Requirements
What are we looking for?
We’re looking for a proactive, detail-oriented team player with excellent communication skills and a customer-first mindset. The ideal candidate will have:
- A bachelor’s degree or equivalent experience.
- Prior experience in a similar customer service role, ideally within an international industrial or manufacturing environment.
- Strong interpersonal and organizational skills.
- A proactive attitude with the ability to set priorities, take initiative, and adapt to changing needs.
- A collaborative approach and a good sense of humor—team spirit is important to us!
- Fluency in English (professional level) is essential; German language skills are a plus.
Benefits
What’s in it for you?- Hybrid & flexible working schedule.
- Competitive pay + bonus program.
- Health insurance.
- Great pension scheme.
- Attractive Wellbeing, CSR, Sustainability, Women Inclusion & Diversity programs.
- Excellent onboarding and training programs as part of our QH University platform.
- Join a team of top experts passionate about innovation and a company that nurtures that passion.
About Us
We are the global leader in industrial process fluids present in 40+ countries continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world.Throughout our 100+ locations, our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.
Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together, Act with integrity.
Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.