Victim Support Coordinator - ref. v97371123

Are you passionate about making a tangible difference in the lives of individuals affected by crime? We are seeking a compassionate and dedicated Victim Support Coordinator to join our team. This pivotal role serves as the first point of contact for victims, offering support, guidance, and a pathway to recovery and justice.

As a Victim Support Coordinator, you will be instrumental in managing sensitive cases, ensuring all interactions adhere to strict data protection standards. You will work closely with various stakeholders and partners to facilitate effective communication and case progression, making a real impact on individuals’ lives during their time of need.

• Engage directly with victims, providing a listening ear and crucial support.
• Coordinate and manage cases efficiently, ensuring all necessary documentation and referrals are handled with the utmost care.
• Develop professional relationships with a network of partners and stakeholders, enhancing your skills and expanding your impact.
• Participate in continuous learning through workshops, training sessions, and conferences, ensuring you stay at the forefront of victim support practices.

To apply for the Victim Support Coordinator position, please submit your CV detailing your relevant experience and why you are passionate about supporting victims of crime. Join my client in making a significant difference in the community and help guide individuals towards a path of recovery and justice.

Day-to-Day Responsibilities:

• Serve as the first point of contact for callers, offering support and directing them to further resources.
• Implement effective case management and recording systems.
• Coordinate referrals with key partners, completing all necessary documentation.
• Adhere to GDPR and organisational data protection procedures.
• Collaborate with the programme team to prepare various reports and documents.
• Deliver informative workshops and outreach sessions to raise community awareness.
• Maintain robust communications with internal and external stakeholders.
• Attend relevant training and development sessions.
• Collect and collate key evidence for potential legal actions.

Required Skills & Qualifications:

• Excellent communication skills in English, both verbal and written.
• Experience in a similar role.
• Strong empathy and understanding of the challenges faced by victims of crime.
• Ability to work sensitively across diverse backgrounds.
• Experience liaising with service providers on behalf of beneficiaries.
• Independent worker and effective team player.
• Commitment to equal opportunities and diversity.
• Organised, capable of prioritising workloads under pressure.
• Proficient in Microsoft Office and general IT skills.