Ward Clerk
- The Ward Clerk is a vital member of the Jim Quick Transplant team, providing essential clerical and administrative support. We are seeking a highly organized, reliable individual with excellent time-management skills and strong communication abilities. The role requires a commitment to delivering a high standard of service to both patients and staff.
- The Ward Clerk will be responsible for maintaining clear communication with patients' families, providing updates and acting as a key point of liaison. This includes coordinating patient admissions to the ward, updating the HIVE system, and handling phone calls professionally and efficiently.
- The role operates within established policies, procedures, protocols, and guidelines to ensure smooth operations within the department. Additionally, the Ward Clerk will have the opportunity to contribute to improving best practices and ensuring that high-quality standards are consistently maintained.
- 34.8 hours per week, Monday to Friday
Main duties of the job
We are looking for a candidate who have an excellent telephone and communication skills and are eager to join our Administration team at Wythenshawe.
The position is a busy customer/ administration service-based role where no 2 days can be the same. You will need to work flexibly and apply a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team.
You will work alongside the Consultants, Doctors and Nurses to ensure our patients receive the best care possible, we are looking for candidates who will bring a positive approach to working environment.
Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment as you will be expected to use IT and communication equipment associated with call handling and data input. You should demonstrate high levels of personal commitment to facilitating the delivery of a patient focused service.
Working for our organisation
MFT is one of the largest NHS Trust In England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].
We’re looking forward to hearing from you!
Person specification
Qualifications
Essential criteria- Good standard of general education or equivalent experience
Skills
Essential criteria- IT Skills
- Written and Verbal communication skills
- -Microsoft Access Database
Experience
Essential criteria- Experience of good customer service skills.
- Administration
- Experience of using patient administration systems
- Working in a busy environment