Audio Visual Support Technician
Job overview
Based in the Media Studio Department the main duties of the Audiovisual Support Technician are in providing an on-demand audiovisual and videoconferencing support service to staff in Cambridge University Hospitals. The job involves working independently to problem solve, prepare quotations and book meetings.
You will be expected to have a sound knowledge and experience of audiovisual systems and computer operating systems.
You will be working within the busy Audio Visual team within the Media Studio Department which has a collaborative approach to working with with colleagues in delivering a a quality service to its clients.
Main duties of the job
Provide a rapid response to calls for technical assistance from users of audiovisual & videoconferencing equipment, including integrated installed systems.
Ensure the hospital seminar rooms and lecture theatres and equipment are checked and maintained efficiently.
Demonstrate to clients the correct use of AV equipment.
Assist in the preparation of quotations for the acquisition, commissioning and installation of audiovisual & videoconference equipment.
Working for our organisation
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners.Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave.
The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment.
This vacancy will close at midnight on 11th February 2025
Interviews are due to be held on 19th February 2025
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site.Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria- NVQ or similar in IT or administration skills
- First degree or HND in Information technology, graphics or design
- AV specific qualifications CTS or Extron AV Associate (or similar)
Experience
Essential criteria- Dealing with customers face to face at all levels.
- Confident with use of projectors, wall monitors, control panels, switchers, VC codecs, cameras, microphones, speakers, associated video and audio components.
- Audio visual system support or installation
- Experience of Extron, Crestron, AMX controlled systems.
- Preparation of audiovisual quotations for customers
Knowledge
Essential criteria- Understanding of the conceptual design of a controlled audiovisual system.
- Office administration, computer operation and software such as Office suite.
- Presentation software and its applications
- Demonstrable understanding of computer hardware and software including databases.
- Audio visual system design
- Videoconference system design
Skills
Essential criteria- Excellent communication skills especially by Telephone and email.
- Keyboard, computer skills.
- Ability to deal with staff at all levels.
- Computer Aided Design (CAD) – 2D plan drawings (AutoCAD equivalent)
Additional Requirements
Essential criteria- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.