Configurator Team Lead
Accenture Birmingham
Configurator Team Lead
Location: Birmingham (hybrid)Career Level: CL9
Maternity Cover until August 2025
What we do?
At Accenture, we deliver meaningful customer experiences, which is the new battleground for brands. Marketers today are expected to deliver exceptional customer experiences at the right time, with every interaction – acknowledging the individual.With accelerating complexity, delivering a cohesive brand experience remains elusive. Our Clients, especially CMO’s, are looking for expert global partners who can create, innovate, activate and scale marketing operations programs that deliver increased impact, powerful customer experiences and marketing-led growth.
Role Overview:
The focus of the Team Lead is to oversee the team of Executives and Senior Executives, providing leadership, issue resolution, support and training where needed. The Team Lead(s) will ensure all team members have the necessary knowledge and ability to be successful within their roles.Through careful coaching, support and resource planning, the Team Lead will enable the accomplishment of departmental goals. The Team Lead will focus on quality of output, ensuring that team members are able and equipped to deliver high quality work, working closely with the PMs to develop achievable work plans.
Responsibilities:
- Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
- Conduct quarterly reviews for team members
- Empower employees to take responsibility for their jobs and goals
- Delegate responsibility and expect accountability and regular feedback
- Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed
- Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the account
- Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively
- Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals
- Ensure that consistent processes are adhered to, whilst proactively refining and optimizing
- Communicate regularly with other managers, and other designated contacts within the Agency
Mitchells & Butlers PLCBirmingham
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
As Kitchen Team Leader at Toby Carvery - Castle Bromwich, you...
Rentokil Initial GroupBirmingham
Join Our Team and Make a Difference!
We are currently seeking a Service Team Leader to join our dedicated team at the Birmingham branch. If you are passionate about developing staff and providing excellent customer service, this could...
Service Care Solutions LtdCoventry, 19 mi from Birmingham
Service Care Solutions is currently recruiting for a Band 7 CAMHS Child and Adolescent Mental Health Services Nurse Team Leader to join the NHS on a temporary basis in CoventryJob Opportunity: Band 7 CAMHS Nurse Team Leader Location: Coventry NHS...