Membership Acquisition Consultant (Hiring Immediately)

Home Grown is not your typical Club – it’s where business meets unusual: entrepreneurs, investors and innovators converge to redefine what it means to network and connect.

As a Membership Sales Executive, you will be at the heart of our groundbreaking community.

• Unique environment: Home Grown is the first of its kind.
• Join our family: Become part of the lifeblood of our Club – we are not just a venue; we are a lifestyle.
• Career growth: Elevate your career within a renowned establishment, with opportunities for advancement and skill development.
• Exceptional standards: Embrace our commitment to excellence in service, where attention to detail and impeccable presentation are paramount.
• Innovative atmosphere: Immerse yourself in the exciting energy of Home Grown.

What are we looking for?

• Drive membership acquisition: new enquiries, show-arounds, general enquiries, application process.
• Work fluently, using initiative on best practices and sales workflows including the PeopleVine CRM.
• Make proactive sales calls to qualified leads to introduce the community and establish the needs of the prospective member.
• Maintain clear and consistent messaging in line with the club’s core values, brand narrative and sales goals.
• Follow the Membrane sales process to target prospective members.
• Attend weekly sales meetings to provide an update on progress with regard to sales workflows.
• Use the existing CRM and reporting structure to provide detailed monthly updates on all sales activity in line with sales workflows.
• Attend member events to meet with existing members and identify future prospects.
• Attend external networking events to increase awareness of the club and target potential new members.
• Develop relationships with members and potential members with a view to forming recommendations to improve the membership experience.
• Collate and share membership feedback.
• Proactively suggest ideas for new events, societies and parties that both develop the membership experience and drive club revenue and profitability.
• Ensure that the processes to safeguard and protect the security and integrity of the customer database are followed under GDPR guidelines.

• Work to agreed monthly, quarterly and annual renewal targets.
• Handle prospective and existing members in such a way that sales and profitability are maintained.
• Maintain the renewals tracker and update on member renewals/leavers weekly.
• Support the member transition to auto-renewals.
• Ensure the Management team are aware of any member’s specific feedback or requirements.
• Ensure the phones are covered at all times and make the Reception team aware if everyone is out of office.
• Ensure that any requests (whether verbal or written) to terminate or amend membership are dealt with efficiently and that every effort is made to retain the member.
• Deal with complaints calmly and tactfully and suggest a reasonable course of action to resolve any complaints.

• Remain within annual departmental budgets and plans.
• Follow the Club’s processes and procedures at all times.

• A supportive and inclusive work environment where your contributions are valued.
• Generous commission scheme.
• Opportunities for career advancement and training, including access to exclusive events and networking.
• Competitive salary and pension.
• Private health insurance and Employee Assistance scheme.
• Gym and retail discounts.
• Complimentary meals on duty.
• In-House experiences at both Home Grown and Home House.
• Wagestream.

If you feel this is the perfect role and environment for you, please share your CV. We look forward to hearing from you!

Welcome Home.