PTS Team Leader
We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion.When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
Join Our Team at North West Ambulance Service – Patient Transport Services Team Leader
Are you an experienced and compassionate leader looking for a rewarding career in healthcare? NorthWest Ambulance Service (NWAS) is seeking a Patient Transport Services (PTS) Team Leaders to lead a
dedicated team in providing high-quality patient transport services across the region.
About the Role: As a Team Leader within our PTS department, you will be responsible for leading, supervising and supporting a team of patient transport staƯ, ensuring that patients are transported safely, promptly, and with the utmost care. You will play a pivotal role in maintaining the high standards of patient
care and operational eƯiciency, while managing day-to-day activities and ensuring compliance withrelevant policies and procedures.
Main duties of the job- Key Responsibilities:
- Ensure the safe and timely transport of patients to and from medical appointments, following all safety protocols.
- Monitor performance, maximise efficiency provide feedback, coaching, and development opportunities for team members.
- Maintain effective communication with patients, colleagues, and other healthcare professionals.
- Ensure compliance with all relevant legislative, regulatory, and organisational policies and procedures.
- Help manage and optimise resources, including vehicles and equipment.
- Strong communication and interpersonal skills, with the ability to manage and motivate a team.
- A compassionate, patient-centred approach to care.
- Able to demonstrate compassionate leadership
- Ability to remain calm under pressure and solve problems effectively.
- A full, clean driving licence (D1 category preferred).
- Flexibility and willingness to work a variety of shifts.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
Why Join Us?- Opportunities for career development and training.
- A supportive and inclusive working environment.
- The chance to make a real difference in the lives of our patients and their families
If you are passionate about leading a team that provides essential patient transport services, we would love to hear from you. Join us and be part of a vital service that helps people in our community
Person specification
Qualification / Education
Essential criteria- Have or be working towards a Management or Supervisory qualification. CMI level 2 NVQ 3
- Literacy and numeracy to standards equivalent to GSCE level
- Full driving licence
Skills / Abilities
Essential criteria- Leadership abilities
- Excellent verbal and written communication skills
- Team working, ability to influence and motivate colleagues to work efficiently
- Problem solving skills
- Ability to work independently on own initiative.
- Planning and organisation skills
- Ability to work under pressure
- Self motivated
- Flexible and adaptable
- Good attendance and disciplinary record
- Flexibility of working / practice
- Smart professional appearance
- Trustworthy, respected, have integrity
- Administration skills
Knowledge / Experience
Essential criteria- Experience of managing staff
- Experience of dealing with difficult situations where tact and diplomacy are required
- Basic computer skills and an understanding of the reporting systems within NWAS
- Knowledge of NWAS policies and procedures
- A full understanding of the role and responsibilities of PTS staff
- Knowledge of managing a controlled budget
Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.
Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.
Right to work - You will be required to provide a valid right to work in the UK document. North West Ambulance Service NHS Trust are currently able to provide sponsorship for roles that identified under the Health and Care visa, further information on this can be found here Health and Care Worker visa: Your job - GOV.UK (www.gov.uk)
Reference checks - This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made.Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations.
Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.
DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.
Occupational Health - You will require satisfactory medical clearance.
Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.
From 1^st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).
If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.