Retail Delivery Manager - Watford - ref. s76720519

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.

About us:

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth License (10 year license) to operate the National Lottery starting February 2024.

We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, large scale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes.

Role Purpose:

Reporting to the Channel Development Channel Manager, this role is responsible for leading retail projects that form part of the Annual Business Plan (ABP) and will require cross functional working across multiple departments to seek new opportunities to test, trial and roll out the latest technology in the lottery sector in new and existing retailers.

The RDM will bring stakeholders together to facilitate the strategic delivery of the ABP plans as well as being responsible for the management of ad hoc projects in retail. This role works closely with stakeholders around the business especially the Project Management Office where the projects are managed centrally.

The RDM takes projects from zero to the project management stage by aligning and gaining buy in from all appropriate stakeholders both internally and externally with our retail partners. At the project management stage, the RDM is the conduit between the project manager and the commercial function, translating and refining the views and progress of the commercial, IT and project management functions

Simply, this role brings to life and into retail, all of the exciting new technology and projects that the retailers, public, Allwyn, The Gambling Commission and all participants are looking forward to. The Retail Delivery Manager is going to be at the forefront of exciting developments in retail for one of the biggest brands in the UK

Role Responsibilities:

• Deliver multiple projects within retail in order to fulfill the ABP and business requirements whilst supporting the management of OPEX and Capex budgets
• Identify opportunities within the lottery and technology sectors which will advance the sales and good causes raised by attending external events and staying close to market trends and updates
• Work alongside Channel Managers, Senior National Account Managers, National Account Managers and National Account Executives to deliver projects and initiatives within multiple retailers.
• To be a subject matter expert in how Allwyn’s gaming solution can be integrated into a retailers EPOS system
• Work with key internal stakeholders to own and develop projects from initialisation of ideas to the project management stage, assist the project manager through the Change Management Framework and be the conduit into the rest of the business
• Strategic thinking for business unit & support channel strategy, for activation of the new technology and the transformation programme
• Demonstrate and lead strong cross functional working relationships internally
• Build a strong network of external stakeholders within relevant retail channels at a technical and commercial level, working with the account manager to deliver projects
• Provide long term insight based on technology, market and retailer trends, helping to inform TNL plans within designated customers
• Develop a thorough understanding of retailers and generate key insights to drive strategic thinking and day-to-day activities
• Manage and work alongside 3rd parties, understanding their role within a project and extract their expertise to use in BAU
• Understand and manage business cases including costs and revenue, working with the project manager and PM
• Work alongside the NAMs and within the retailers’ organisation to ensure plans are implemented across all the relevant departments
• Develop and implement a robust comms plan internally throughout different stages of the business
• Identify opportunities for new or existing product development and placement within assigned retailers
• Support technical business wide projects such as game changes and enhancements
• Ensure Responsible Play is covered within all projects undertaken
• This is a permanent role, predominantly home-based role with an expectation that candidates travel once per week to our Watford HQ. We expect there will also be some Nationwide travel and occasional overnight stays.

Key Measures of Success:

• Delivering Solutions: Problem Solving - Identifies and resolves complex operational, function related problems
• Impact: Accountability - Is accountable for the performance and results of the channel with the Channel Manager
• Impact: Decision Making - Makes decisions, guided by functional goals, that impact operational or functional results
• Impact: Cross Functional Working - Understands how to get things done for the business, accounts and projects, managing key stakeholders internally and externally. Have the ability to challenge where necessary for the benefit of their business unit & wider teams, doing in this right way to get the result that is required
• Influence and Negotiation: Anticipates and understands the business and account needs, feedback and objections, and identifies and explains solutions. Uses a strong degree of judgement, discretion and creativity, aligned to Channel Manager, to persuade the business and accounts to adopt a favourable view to deliver the best execution and TNL offering as possible
• Leadership: Projects – Executes projects from start to finish taking all stakeholders on the journey. Showing leadership through collaboration and giving direction/fact based opinion to the business
• Leadership: Financial Management - Directs the allocation of resources to meet financial performance requirements; Delivers required return on investment through effective financial forecasting & management
• Leadership: Development – Clear development plan for self, assisted by Channel Manager to grow in the role

Key Skills and Experience:

• Proven track record of working cross-functionally to drive innovation and a culture of continuous improvement across the team, function and organisation
• Experience of managing 3rd party relationships and stakeholder
• Solution based mindset
• Ability to understand technical processes at a level to communicate onwards into the business
• Deep understanding of the retail sector (preferably with The National Lottery)
• Proven ability to manage relationships at Director level
• Experience of trialing new initiatives with customers utilising current and future business technology and processes
• Understanding of business & retailer’s needs, business strategy and operations
• Management of projects through a business at all levels
• Experience of analysing financial and business performance providing insight and recommendations to help form wider plans
• Excellent verbal and written communication skills including report writing
• Knowledge of customer’s competitors and Allwyn’s competitors
• Confident in presenting in front of large audiences both internally and externally
• Strong awareness of reporting software with ability to create reports
• Project management experience with large budgets
• Ability to work quickly and come back with solution-based recommendations to project or business-based issues
• Exceptional ability to work cross functionally
• Proficient in Microsoft Office & Google suite of products
• Full UK Driving Licence

• Good knowledge of The National Lottery operations
• Knowledge of current & future technological developments for retail and their use.
• Demonstrable knowledge of the retail marketplace (beyond The National Lottery).
• Demonstrable ability to convert insight into strategies and plans.
• Demonstrable knowledge of revenue and cost
• Experience of forecasting and delivering against Trade Marketing forecast

Our goal is to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

• 26 days paid leave (plus bank holidays)
• Annual bonus scheme
• 2 x Life Days
• 4 x Salary of Life Insurance
• Pension: we’ll match your contribution up to 8.5%
• Single Private Health Cover
• £500 Wellness Allowance
• Income Protection
• Enhanced parental leave (maternity and paternity)
• Eye Care, Dental and Cycle To Work schemes