Senior Clinic Assistant - Coventry
South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are ‘Trusted to provide inclusive, safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work.It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Probationary Period
All new staff to the Trust will be subject to a standard 6 month probationary period, the details of which will duly follow in your contract of employment.
Equality, Diversity, and Inclusion
South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society.We define diversity as valuing everyone as an individual – we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.
Agile and Flexible Working
All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.
The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.
Staff Benefits
The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.
Car Parking
The Trust have recently completed the construction of a multi-storey car park at our Warwick Hospital site which has allowed us to reduce waiting times for car parking passes.
To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).
Job overview
Coventry Family Health & Lifestyles Service for Health Visiting are seeking a current Band 3 within our service to join our fantastic team of Senior Clinic Assistants.
The primary responsibilities involve a range of administrative and clerical duties as delegated by the Clinical Lead and Health Visitors. The role will be for Team 1 covering the Radford, Holbrooks & Bablake areas of Coventry. Core working hours are from 9am-5pm Monday to Friday as this is a part time post hours and working pattern can be discussed.
We will be looking for someone who is well organised; demonstrates good communication skills; can demonstrate computer and telephone skills; demonstrates an understanding of the importance of effective team working and understands the importance of confidentiality.
Full Agenda for Change Terms and Conditions apply.
For an informal discussion, please contact: Nicky Dowd - 07500952425
Main duties of the job
The successful candidate will assist the 0-19 service by supporting the delivery of the Health Visiting Service.
Working for our organisation
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work.It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Detailed job description and main responsibilities
Main Responsibilities
To supervise the Clinic Assistants across the team.
To be aware of, and work alongside, local Trust and National guidelines and policies.
To ensure systems and processes are in place to support the Clinical Lead to manage the team.
To work effectively as a team member, accepting delegated duties from the Health Visiting Clinical Lead.
Inputting information to the Health Roster system for staff in the teams, including annual leave, sickness absence & training.
Ordering stock and stock control.
To support the team data collection by developing spreadsheets and databases to collect and collate information.
To be proficient and experienced with various IT systems, including Internet, Microsoft Programmes to include excel and with the skills and willingness to train on other IT programmes including Electronic Patient Record systems, Outcome Star Database and EHM Early Help System.
To maintain and administer departmental databases for Outcome Stars by inputting and retrieving information into the Outcome Star Database.
Work with EPR leads within the service to optimise processes directly related to or linked to the EPR, to include supporting staff with implementing these. This may include appointment booking, recording of contacts, or allocation tools.
Monitoring and assisting with relief cover at other venues.
To develop own knowledge and competence.
The post-holder may be involved in suggesting service changes, which may apply to departmental or service wide.
Use of Lorenzo to maintain children’s health records.
Participation in the induction of new staff.
Be able to travel independently to and from clinics and other bases.
Use a Visual Display Unit (VDU) frequently to ensure records are maintained.
Knowledge, Skills and Experience
The post-holder must act independently to delegate duties.
The post-holder will receive supervision from the Health Visitor Clinical Lead and should be aware they can approach any team member for support and advice.
Keyboard skills are a requirement of the role.
The post-holder must be able to prioritise competing demands.
The post holder will be organised and have the ability to coordinate across multiple teams and sites, as well as diary management responsibilities.
To ensure the provision of accurate data for statistical and planning purposes as requested.
To undertake some filing in client records as requested to support the Clinic Assistants.
To take and record accurate messages in an agreed approach. Checking documents, such as client records, staff information, opening post, data collection and inputting.
Analyse statistics or carry out calculations relevant to the service.
Measurable Result Areas
The post-holder will be responsible for monitoring office stationery and clinic supplies and requesting replacements authorised by the Clinical Lead, as well as being responsible for receiving the goods.
The post-holder will be responsible for co-ordinating calibration of all equipment used within the team.
The post holder will organise and deliver effective clerical support to the Health Visiting Clinical Lead.
The post-holder will be required to use a computer, either stand alone or as part of a networked system, and will be responsible for the quality of information. The amount of time spent on this type of work will vary.
Communications and Working Relationships
With Health Visiting Team, Clients, Families, other agencies.
May be required to communicate basic, sensitive, complex and contentious information.
The post-holder may be required to communicate where there may be language barriers.
Dealing with enquiries both on the phone and through written communication.
The post holder will be required to greet other professionals coming into the department, such as commissioners, partners, staff and clients.
Maintain confidentiality in line with the Trust policy.
Person specification
Qualifications
Essential criteria- Good level of general education including English and Maths at GCSE/O Level
- Evidence of Information Technology (UT) related skills
- Possesses a European Computer Driving Licence (ECDL)
- NVQ 3 In Business Administration or NVQ 2 with relevant experience
Experience
Desirable criteria- Previous experience in dealing with conflict
Skills
Essential criteria- Experience of staff supervision in a similar environment
- Demonstrate an understanding of equal opportunities policy and the implementation for service delivery
- Good interpersonal skills
- Good communication skills
- Good listening
- Good record-keeping
- Reporting back to Senior Team Member
- Recording and maintenance of information systems
- Problem Solving
- Evidence of Team Working
- Competence to Level 1 Certificate Royal Society of Arts (RSA) in Test and Word Processing or can evidence equivalent knowledge and experience
Personal Qualities
Essential criteria- No discrimination attitudes or behaviours
- Work as committed team member
- Display flexibility
Other
Essential criteria- Car drive and owner
- Willing to undertake a DBS (Disclosure and Barring Clearance)
- Two satisfactory references (one to be from the current or most recent employer)
IMPORTANT INFORMATION
Sometimes we get a lot of applications for our roles. On those occasions we might close the job early. If you don’t want to miss out we recommend submitting your application as early as possible.
The Trust use an Applicant Management System called TRAC which helps us manage the recruitment process. All communications regarding your application will come via TRAC (even if you applied via NHS Jobs).
Please check your TRAC account regularly and ensure your email is set up to accept messages so they don't go into your junk/spam folder.
We aim to shortlist all vacancies within 2 days of the vacancy closing, we will get back to all candidates ASAP.
Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.
South Warwickshire University NHS Foundation Trust is an equal opportunities employer who is committed to Equality and Diversity and does not tolerate discrimination or harassment on the grounds of any protected characteristic as defined by the Equality Act 2010.
All South Warwickshire University NHS Foundation Trust sites are smoke free. We feel it’s a great way to help our patients, visitors and staff stay healthy.
The Trust is part of a ‘Foundation Group’ through a strategic alliance with Wye Valley NHS Trust, George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. This partnership is great for the sustainability of all four organisations and allows us to share learning and maximise opportunities to ensure the delivery of high quality health and care services for our local populations.