IT Operations Specialist - Infrastructure

What we offer:

• Competitive salary
• 25 days annual leave (plus Public Holidays)
• Free Scotland-wide rail travel for employees and eligible family members
• Complimentary Caledonian Sleeper tickets annually
• Contributory pension scheme

• Infrastructure Glasgow, Hybrid £40,000
• £45,000 per annum plus benefits We are seeking an experienced and versatile IT Operations Specialist to join our team. The ideal candidate will have a strong technical background and will play a critical role in supporting Caledonian sleepers IT infrastructure, managing help desk operations, and strengthening our cybersecurity measures.

The role will require the development of key stakeholder relationships with both internal colleagues and external suppliers.

• Monitor and look for opportunities to optimise the company’s IT infrastructure, including networks, and cloud services.
• Oversee system performance, ensure high availability, scalability and proactively address potential issues.
• Support in the Design, Deployment, configuration, and maintenance of hardware, software, and network systems developments.

• Oversee the day-to-day outsourced IT support function, ensuring timely resolutions and support in technical resolutions.
• Provide technical support to employees, troubleshoot hardware and software problems, and escalate complex issues as necessary.
• Take ownership of IT assets ensuring they are managed following the organisational asset management policy.
• Document service requests, processes, changes, and technical troubleshooting procedures.

• Implement and maintain cybersecurity best practices to protect company assets and data.
• Provide security advice to the organisation with regards to the IT infrastructure.
• Working with the third-party support partner to monitor and mitigate security incidents and alerts, including malware infections, phishing attacks, and unauthorized access attempts.
• Manage access controls, firewalls, and endpoint security solutions.
• Stay updated on emerging security threats and recommend proactive measures to mitigate risks, including internal communications to notify the organisations of known risks.

• Stay abreast of the latest technology trends
• Provide security advice to the organisations with regards to the IT infrastructure.
• Working with the third-party support partner to monitor and mitigate security incidents and alerts, including malware infections, phishing attacks, and unauthorized access attempts.

What you’ll need to do the role:

• Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent experience.
• 5+ years of experience in IT operations, including infrastructure management, help desk support, and cybersecurity.

• Proficient in managing M365 and Windows systems.
• Experience with Meraki network equipment and Azure cloud platform.
• Strong knowledge of cybersecurity principles, tools, and frameworks (e.g., Cyber Essentials plus, NIST, CIS, ISO 27001).
• Familiarity with endpoint management tools (e.g., SCCM, Intune).
• Knowledge of Azure Virtual Desktop.

• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills.
• Collaborative and team-orientated
• Strong organizational skills and attention to detail.
• Integrity and ethics in handling sensitive information.

• Certifications such as CompTIA Security+, Microsoft Certified: Azure Administrator, or CISSP.
• Experience with ITIL framework and service management practices.

What we offer:

• Competitive salary
• 25 days annual leave (plus Public Holidays)
• Free Scotland-wide rail travel for employees and eligible family members
• Complimentary Caledonian Sleeper tickets annually
• Contributory pension scheme