Clinical Support Worker
Thank you for your interest for the North London NHS Foundation Trust (NLFT), it is an exciting time to join us and being part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we:
- Collaborate at every level by living our Values to create the right conditions for us all to work together.
- Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
- Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
- Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
- Ensure that research, Quality Improvement, and technology lead the way and are embedded in our services.
- Take a trauma informed approach to everything we do
We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer. We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.
The North London Way to deliver, Better Mental Health, Better Lives, Better Communities.
Our trust website is: https://www.northlondonmentalhealth.nhs.uk/
Job overview
The Hawthorn Recovery Unit is an older adults mental health service offering assessment, treatment and rehabilitation on an out patient basis.
The multidisciplinary team work closely together to provide individualised support and treatment.
This role will suit you if you like working in a busy team and are highly motivated to provide good clinical care that respects the individual.
Main duties of the job
The clinical support worker supports recovery and independence through engagement in activity on a group and individual basis.
Working closely with the the care coordinators in the team to meet individual needs.
Working for our organisation
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
- We will provide consistently high-quality care closer to home.
- With our partners in North London and each borough we will ensure equity of outcome for all
- We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
- We will be more effective as an organisation by pioneering research, quality improvement and technology.
The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Detailed job description and main responsibilities
The Clinical Support Worker:
plans and runs group and individual sessions, grading activities to enable inclusion for those with hearing or sight impairment or communication difficulties
contacts service users by phone to prompt for appointments
carries out physical health monitoring under guidance of care coordinators
links with the ward to make first contact with new referrals to establish rapport and invite to appointments
completes progress notes in patient electronic records
carries out environmental and safety checks for the service
books, checks and cancels hospital transport online or by phone
carries out patient satisfaction surveys
participates in team service improvements
Person specification
Skills
Essential criteria- • To plan and run group and individual sessions, grading to meet individual ability. • To adapt activities to enable clients to participate, taking account of: Visual or hearing impairment Reduced mobility Memory problems High levels of anxiety Reduced motivation and/ or concentration Communication difficulties
- Able to adapt own communication and approach to facilitate people experience hearing or sight impairment, cognitive changes or high anxiety
Experience
Essential criteria- experience of working with people through activity
Skills
Essential criteria- Able to prioritise and problem solve within daily management of work