Customer Service Advisor (Part-Time)
Hours 27 hours per week (Monday to Friday rota)
Salary Grade 3 – Full-time equivalent £25,584 to £26,409 (pro rata)
As a member of the Customer Services Team, dealing with a range of enquiries about Council services, you will play a key role within the team in providing excellent customer service to our customers. Our Customer Services Team provides the important front line “one stop” service through various channels of communication such as contact centre telephony, meeting with customers through pre-booked appointments, engaging with customers through website/webchats, emails and social media.
If you are someone who enjoys working with people, who is enthusiastic, has excellent interpersonal and communication skills (both written and verbal), along with the desire to work within a busy and challenging work environment to deliver an outstanding customer experience, please join our Customer Services Team.
Applicants must have experience of working within a customer service environment, have excellent customer service skills including interpersonal, numeracy and literacy. It is essential that you are able to be flexible to ensure we continue to meet the needs of our customers.
This post is based primarily at The Symington Building in Market Harborough. The Council operates an agile working policy, which will enable the advisors to work from home from time to time, dependent on the needs of the business.
Applicants must have:
- The commitment to delivery high quality customer services
- Experience of working in a customer focused environment
- The ability to multi-task and prioritise workloads
- Experience of working with computerised systems
The closing date for receipt of completed applications is 9am on 28th January 2025, with interviews to be held on 5th and 6th February 2025.
Our preferred method of receipt of application is via the online application form.
Should you have any difficulties applying online please e-mail recruitment@harborough.gov.uk. CVs will not be accepted.
Please specify which post you are applying for on your application form and ensure your application clearly demonstrates how you meet the person specification.
Please include 2 referees, one of which must be your present or most recent employer. Please also provide your present or most recent annual gross salary and required notice period.