Tutor (On Course) - Grade F MR
Ben Recruitment Ltd Plymouth
Tutor (On Course) - Grade F *MR
Description
The Senior Complaints Officer WCR 3 plays a crucial role in our organization's commitment to exceptional customer service and transparent complaint resolution. In this position, you will be responsible for overseeing the complaints process, ensuring that all concerns raised by customers are addressed effectively and efficiently.You will serve as a key point of contact for both internal stakeholders and customers, utilizing your excellent communication skills to manage expectations and foster a culture of continuous improvement. The ideal candidate will possess a deep understanding of complaint handling procedures and a passion for enhancing customer experiences.
You will analyze complaint data to identify trends and recommend improvements, thereby contributing to our strategy for service excellence. Additionally, you will mentor and lead a team of complaints handling specialists, ensuring adherence to best practices and compliance with industry regulations.
Your ability to liaise with various departments and build strong relationships will be essential in resolving complex complaints and minimizing escalation. If you are a proactive problem-solver with a proven track record in complaint management, we invite you to apply and be a pivotal part of our mission to drive customer satisfaction and operational excellence.
ResponsibilitiesOversee the entire complaint handling process from initial receipt to resolution.
Act as the primary point of contact for escalated complaints that require senior intervention.
Analyze complaint data to identify patterns and areas for improvement.
Collaborate with other departments to ensure a cohesive approach to complaint resolution.
Train and mentor junior team members in best practices for handling customer complaints.
Prepare detailed reports for management on complaint trends and resolutions.
Develop and implement strategies to enhance customer satisfaction and reduce future complaints.
RequirementsBachelor's degree in a relevant field or equivalent experience.
Minimum of 5 years of experience in complaint resolution or customer service.
Strong analytical skills, with the ability to interpret data and derive insights.
Excellent written and verbal communication skills.
Experience in managing a team and mentoring junior staff.
In-depth knowledge of relevant regulations and best practices in complaint handling.
Proven ability to manage multiple tasks and prioritize effectively.
Hours Per Week: 6.00
Start Time: 09:00End Time: 17:30
Pay Per Hour: £16.26
Location: Plymouth, South West England
Should you wish to apply for this job opportunity, please, send an up to date CV.
senployOkehampton, 22 mi from Plymouth
SEND Specialist Tutor Job - 1:1, Okehampton
Prospero Teaching is looking for SEND Specialist Tutors to deliver bespoke tuition packages on a 1:1 basis to young people with SEND who cannot currently access mainstream education.
The Opportunity
We...
senployCrediton, 31 mi from Plymouth
Outreach Tutor Opportunity - 1:1, Crediton
Prospero Teaching is looking for Outreach Tutors to deliver bespoke tuition packages on a 1:1 basis to young people that are currently without a school placement.
The Opportunity
As Outreach Tutor, you...
Ben Recruitment LtdPlymouth
Tutor (On Course) - Grade F *MR
Description
We are seeking a dedicated and enthusiastic individual for the position of Tutor (On Course) - Grade F *MR. This role is essential in providing high-quality educational support to students, helping them...