[ref. g7775717] 1st Line Support Advisor - Newcastle
Newcastle
Your new company
A fantastic opportunity has arisen for a 1st Line Support Advisor to join an organisation based in Newcastle.
Your new role
A highly motivated and conscientious individual, your main areas of responsibility will include:
- Diagnose and resolve critical software issues
- Take ownership of cases through to resolution
- Assist other members of the support team
- Ensuring KPI’s are met
- Liaise directly with customers regarding technical issues, via phone and email
- Identify reoccurring technical faults and recommendations to the Support Manager
What you'll need to succeed
This role requires a dedication to delivering outstanding customer service along with a good technical understanding.- Previous software support experience is desirable
- Customer focussed
- Strong troubleshooting ability
- Highly motivated
- Excellent communication skills
- Strong time management skills
- Good documentation skills
- Able to work well as part of a team and individually
- Maintain awareness of new and emerging technologies
- Free on street parking.
- Pension Scheme
- 20 days holiday plus 8 bank holidays per year.
- You will also earn an additional holiday for each year of service capped at 3 additional holidays.
- Option to buy additional holidays
- Training programme and ongoing support to aid personal development.
- Close to public transport
- Friendly and supportive team
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4651391 - Lindsay Bell
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