Senior Customer Service Advisor

About Our Client

This is a fantastic opportunity to join a well-established organisation in the logistics industry. Based near Bicester, they are recognised for their commitment to staff development and their high-quality customer service.

Job Description

Key responsibilities of the Senior Customer Service Advisor include:

• Provide exceptional customer service at all times
• Respond to customer queries and complaints in a timely and professional manner
• Work closely with other departments to ensure customer satisfaction
• Develop and maintain strong relationships with customers
• Participate in team meetings and training sessions
• Provide feedback on customer service processes and procedures
• Maintain a deep knowledge of company products and services
• Support the secretarial and business support department as needed
• Support the other managers on projects as may be required and lead the team in their absence
• Mentor and train new customer service representatives, sharing best practices and providing support

The Successful Applicant

The successful Senior Customer Service Advisor will have:

• Excellent communication and interpersonal skills
• Previous customer service experience
• Experience in a team leader/managerial role is highly desirable, but not essential
• A strong understanding of customer service principles and practices
• Ability to work well in a team and individually
• Strong organisational and communication skills
• Self-starter who is quick and adept at problem solving
• Be a confident, reliable and proactive individual

What's on Offer

Benefits include:

• A competitive salary
• A supportive work environment
• Opportunities for personal and professional growth
• Free parking
• A comprehensive benefits package
• Access to many company perks
• Generous annual leave package