Medical Secretary - Band 3 - Lincoln
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our values guide everything we do. They are:
- Patient-centred – Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
- Safety – Following ULTH and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
- Excellence – Striving to be the best that we can be. Innovating and learning from others.
- Compassion – Caring for patients and their loved ones in ways we would want for our friends and family.
- Respect – Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.
If you believe in them too, then you are ready to join the ULTH team.
We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties.We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.
Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
So, what is in it for you?- Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.
Types of flexibility could include:
- Part-time - less than 37.5 hours per week.
- Off-site/remote working - working from home or other sites for part or all the week.
- Compressed hours – usually full-time hours but over fewer days or shifts.
- Staggered hours – having different start and finish times.
- Set shift patterns – to allow for predictability
- NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
- Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
- Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.
- Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
- Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
- Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
- Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
- Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.
Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.
Job overview
PLEASE NOTE; The start date for this post will be no earlier than May 2025
The Gastroenterology Department are seeking an enthusiastic Medical Secretary to provide a comprehensive, accurate and confidential support to the service at Lincoln Hospital. This post is full time at 37.5 hrs per week
We are looking for candidates who flourish in an office environment and thrive from problem solving and supporting the Clinicians. Dealing with urgent and routine correspondence and tasks in accordance with agreed practice and CQUIN standards including typing of clinic letters, medical reports and general correspondence and administration when necessary.Deal with enquiries by letter/e-mail/telephone from patients, GP’s other hospitals, police, solicitors (via medical records/legal department) other consultants. Supporting the day to day organisation of the Consultant by upholding a diary, arranging meetings, appointments, annual leave, study leave, etc.
A genuine interest in providing excellent patient care is necessary. Experience of working in an office environment would be advantageous and we would welcome any candidates who are looking to start within the NHS.
Main duties of the job
The successful applicant will be an enthusiastic team player with excellent customer care and interpersonal skills. A minimum of 2 GCSE’s or equivalent of Grade C and above is required, including English & Maths. Experience in secretarial duties and have the ability to use their own initiative and prioritise work to achieve deadlines.Knowledge of medical terminology would be advantageous, but not essential, as on the job training is provided. A flexible approach to work is required as well as an ability to get on with others in a team based environment with demanding work pressures.
Hours can be flexible and will be discussed in more detail with the successful candidate.
Working for our organisation
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area.It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire.Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Detailed job description and main responsibilities
Have a look at the job description and if you like what you see then apply today. Don’t miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person specification
Qualifications
Essential criteria- Typing, Audio and Word/Text Processing Skills to RSA III or equivalent knowledge acquired through further experience
- GCSE English Language Grade C or equivalent
- Medical secretary qualifications
- 4 GCSE Grade C or equivalent
- NVQ III or equivalent
- AMSPAR – Medical Terminology Certificate
- Stage 1 – Management Development or equivalent
- D32/33 Assessor Award or equivalent
Previous Experience
Essential criteria- Recent Medical Secretarial experience
- Knowledge of medical terminology
- Knowledge of PAS
- Knowledge of 18 week RTT pathway
Knowledge, Skills & Aptitudes
Essential criteria- Ability to complete tasks accurately and efficiently
- Ability to work on own initiative and prioritise workload to achieve deadlines
- Good written and verbal communication skills
- Ability to communicate and work in a team
- Competent Microsoft Word User
- Awareness and Knowledge of the dignity in care agenda
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
- Validation of 18 week RTT pathways
Specific Requirements
Essential criteria- Conscientious in standard of work produced
- Ability to work under pressure
- Clear understanding of the important of confidentiality
- Adaptable to change
- Readiness to try new things
We will continue to promote equality and challenge discrimination in all service provision, recognising and meeting the needs of the diverse communities we serve. We will strive to provide an environment in which people want to work and to be a model employer leading in good employment practice.
We are a People Promise exemplar site, for more information on the NHS People Promise - NHS England » Our NHS People Promise
As a responsible employer ULTH would encourage staff wishing to join the Trust to take up the COVID vaccination as this continues to remain the best line of defence against COVID19
Please note that we do not accept CVs.
Due to the high volume of applications we receive, ULTH reserves the right to close this advert prior to the closing date.
No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULTH where applicable. There is no requirement to reimburse ULTH for this cost.
We welcome applications from the UK Armed Forces Community. On the application form please tick “Member of the Armed Forces Community” if the below applies to you.
You are:
- A Service Leaver
- A Veteran
- A Military Reserve
- A Cadet Force Adult Volunteer
- Partner/Spouse of those Serving NB: partners/spouses are only eligible whilst their partner is serving in the Armed Forces