Site Soft Services Manager
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup.St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it.Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’.Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS.We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
The Site Soft Services Manager post reports to the Head of Site Soft Services for St Thomas' and the Evelina London Children's Hospitals and is responsible for leading, directing, managing, and developing a range of services, including:
- Patient Food Services
- Housekeeping Services
The post holder will be flexible to adapt to future changes to ensure the needs and objectives of the Trust are met.
St Thomas' Site Soft Services provides critical front-line operational services which have a fundamental role in supporting clinical activities within the Trust. Our focus is on providing a high quality hospital environment and experience for patients, achieved by setting new and improved standards and by fostering a strong overarching patient-focused approach.
Main duties of the job- Support the Head of Site Soft Services in providing strategic leadership and direction for Housekeeping and Patient Food Services, in St Thomas’ Soft Services to ensure the delivery of an effective, high quality and cost-effective service to Essentia sites including internal and external clients.
- Agree annual service requirements with Head of Site Soft Services and Site General Manager for the provision of soft facilities management services to agreed delivery and operating standards.
- Ensure operational plans and objectives are in place for all service teams and their services and ensure they are monitored and aligned to the appraisal process.
- Lead the development, provision and operational management of Soft FM services to GSTT and Evelina London Children’s Hospital.
- To undertake a range of specific projects, some of which will be complex in nature, to develop policies, systems and procedures which are compatible with the existing and strategic direction and have an impact Trust-wide.
- Ensure staff structures are organised to achieve maximum effectiveness in delivering Essentia’s objectives.
- Manage budgets and ensure expenditure and income is within the agreed financial plans and budget. Continually seek cost and quality efficiencies.
Working for our organisation
Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research.We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities.
We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Person specification
Experience
Essential criteria- Direct senior management experience within a facilities/hotel services environment.
- Extensive in-depth demonstrable success in delivering change and performance with and through management teams.
- Management of a hotel services operational service within an NHS or healthcare environment.
Qualifications
Essential criteria- Master’s Degree or Post Graduate Diploma in Management Studies and/or demonstrable experience within a large facilities department.
- Member of relevant professional organisation.
Skills
Essential criteria- Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams.
- Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands.
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working.
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service.We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
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