Onboarding Team Manager | Mersey and West Lancashire Teaching Hospitals NHS Trust
As a Lead Employer Service our key priorities are to ensure the efficient, professional and integrated ‘one stop’ service for all our stakeholders including Host Trusts and our Educational Stakeholders.
The post holder will ensure that the team is delivering a professional, efficient onboarding service to Trainees and the wider stakeholder group. You will support the delivery of a high level service to all Lead Employers stakeholders which requires excellent communication skills, efficient handling of enquiries and the provision of excellent support, guidance and advice in all aspects of recruitment.Lead Employer onboards around 4000+ trainees each year, as the OB/Employment Services Team Manager you will be responsible for overseeing this activity and providing guidance and support to the onboarding team.
The successful candidate will have a minimum of two years’ experience within a HR or support services environment, will be able to demonstrate a flexible approach to effectively undertaking their duties. They will also be a self-motivator and display commitment and resilience to ensure a professional and efficient service is maintained.
If you enjoy working in a fast paced and challenging environment where data quality and methodical use of Excel is key, then we would like to hear from you.
As part of the Lead Employer Service, the Employment Services Team Manager will manage the activities of the LE Onboarding Team, working with OB Team Leaders to plan and prioritise service delivery plans, ensuring efficient and professional delivery of the onboarding processes.
As overall service manager, the postholder will be the point of escalation from team leaders in all aspects of line management e.g. timekeeping, attendance, wellbeing support and capability/conduct and they will provide guidance to both team leaders and the wider OB team around more complex onboarding queries.
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients.We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
- Tomanageactivitiesof EmploymentServicesTeams.
o WorkwithAreaTeamLeaderstoplanandprioritiseteamserviceplans.
o Ensuretheday-to-daydeliveryofservicebytheAreaTeamLeaders.
o Monitor andmanagetimekeeping, attendanceandconduct andundertakeany necessary actionsinline with service policy with the assistance of the Area Team Leaders.
o SupporttheAreaTeamLeaderswithregularcommunicationandplanningmeetings.
o Ensure ES teams are fully briefed on all policies and relevant practices including NHS pre-employmentstandards.
o Provide guidance tothe ESteamswithmore complex queriessuch aspay protection or rotational issues for example.
o Supportindividuals’continuousdevelopmentthrough1:1’sandappraisals.
o Ensure team members compliance with the Trust’s requirementsfor trainingincluding delivery of training to the team on policies and processes specific to the department.- WorkingwithCaseManagementTeam andESTeamstosupport themanagementof attendancetoachieve a reduction of sickness absence for Doctors in Speciality Training.
- Ensurethat all enquiriestothedepartmentfrom bothinternal andexternal partiesarehandledeffectively and efficiently, e.g., trainees, staff, and managers.
- Support staff in the interpretation of recruitment policies and procedures including pre-employment checks.Refer complex or highly sensitive matters to the Head of Employment Services.
- Workingwiththemanagementteamtoensureresourcesareeffectivelymanagedwithineachteamand undertake recruitment as required.
- ContributetothecontinuousimprovementintheefficiencyandeffectivenessoftheHRDirectorate.
- Working with the Head ofEmployment Services to seek customer service feedback from the service usersand make recommendations for further improvements on the pre-employment process.
- Assistusers/managersinconsideringhowtheycanoptimisetheworkforceinformationavailable.
- Maintainmonitoringsystemsincludingresponsivenessandcustomerservicestandards.
- Investigatecomplaintsabout employmentserviceswhenrequired, providingfeedbacktocomplainants, and implementing any necessary changes to aid service improvement.
- ProvideregularmanagementinformationtoManagementTeamonallaspects.
- Maximisetheperformanceof theAreaTeamsdealingwithany shortfallsandperformanceissuesthat arise as a consequence.
- EnsureESteamsarecompliantinallareassuchaswovenreport,reconciliationreportsandprovide assurances to the ES management team.
- Ensurepaperbasedandelectronicrecordand filing systemsaremaintainedinaccordancewiththeTrust Information Governance and Record Management policies.
- Implement and monitor Trust compliance with Data protection, Freedom of Information, Equality & Diversity, Equal Opportunities, and other HR related legislation as appropriate.
- EnsureallevidenceisbeingstoredappropriatelyforNHSLA,UKBAandCQCassessments.
- Ensuredataprotectionandconfidentialityismaintained.
- Ensure all staff are recruited in line with Trust recruitment policies and procedures and ensure pre and post checks are processed. Escalate to the Head of Employment Services when appropriate.
- Monitor and control service standards within the HR Area Teams, review on an ongoing basis and putforward process improvement recommendations.
- Manage first level grievance hearings, disciplinaryinvestigationsor hearings, capability hearings, attendance management stage and level hearings, long term sickness absence consultations etc, escalating where necessary to the Head of Employment Services.
- Manage attendance management, in a timely manner undertaking return to work interviews, or for basic return to work interviews delegate to the Area Team Leader.
- Ensure stakeholders comply with recruitment and employment best practice, legislation, and contractualobligations.
- Contribute to the design and implementation of administrative policies and procedures to ensure the smooth running of the service.
- Highlightandreportservicerequirements,workforceresourceandworkloadimpact.
- Liaise with the Head of Employment Serviceson a regular basisto identify and plan the service to ensure the Trusts needs are met.
- EnsuretheintegrityofMedicalWorkforce,HR&Recruitmentsystemsbyaccurateandtimelyinputtingof relevant information.
- DevelopmentandmaintainHRsystems,e.g.,recruitmentdatabasesandESR.
- WorkinpartnershipwiththeWorkforceteamtocontinuouslyimprovemanagementreports.
- Monitoraccuracyofdataentryandtakeactiontoensurestandardsaremaintained.
- Attendinternal/externalmeetingsasdirectedbytheEmploymentServicesmanagementteam.
- SupportandprovideinputtoongoingprojectsforESimprovements.
- MaintainProfessionalRegistration.
- AdheretorelevantCodeofPracticeofProfessionalbody.
- LinemanagementandsupervisoryresponsibilityforESTeammembers.
- Includesappraisals, onetoones, ensuringcomplianceofmandatorytraining,coaching&mentoring, performancemanagement.
- ResponsiblefortheauditandassuranceoftheSaferEmploymentPolicy.
This advert closes on Tuesday 22 Oct 2024