Key Account Manager (field-based, London & Essex) - Zoopla
- This is a hybrid / field-based role with occasional onsite visits to our London office and travel around Essex
- Real estate experience required
At Houseful, we’re creating the connections that power better property decision
Do the best work of your life!
Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa and Prime location. Together we are creating the connections that power better property decisions, by unlocking the combined strength of software, data and insight.
We make moves with head and heart to achieve our big ambitions, and to drive progress in the property market. There’s never been a better time to join us!
Our mission at Zoopla
Zoopla is one of the most recognised and loved UK consumer property brands. Our mission is to connect everyone to their home and give them better choices around it, whether moving, managing or financing. Over 60 million people visit Zoopla monthly to access comprehensive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals.Zoopla is part of Houseful, the leader in residential property software, data and insight, and is a sister brand to Hometrack and Alto.
Key Account Manager (Field-based, London & Essex)
As Key Account Manager, you will be responsible for growing a regional portfolio within London and Essex, ocasionally visiting larger independent estate agents in person. You will ensure that every customer and prospect is effectively managed and able to make the most of their Zoopla membership, minimising risk and identifying growth opportunities. Other duties include responding to incoming customer calls & queries, minimising cancellations and maintaining accurate records. Other responsibilities include:
- Delivering revenue and branch growth across Houseful’s portfolio of products, consistently meeting targets in line with company goals
- Understanding influence structures within all allocated agent customers and developing relationships from branch manager level to director/owner level.
- Demonstrating quality customer engagement as well as maintaining a high degree of business acumen and product awareness
- Ensuring that client records are maintained in Salesforce with accurate, high-quality information.
- Attending training sessions to increase your skill set and updating your product, market and competitor knowledge.
- Maintaining effective communication links with all other teams & departments across the business and communicating effectively with internal & external customers.
- Handling customer complaints or enquiries when appropriate and own the enquiry to completion.
Requirements
You would be ideal for this role if you:
- Have experience in B2B real estate sales, working in a consultative sales role.
- Have great organisational and time management skills.
- Are flexible and comfortable in a fast-moving performance-led environment, adapting quickly to change.
- Are self-motivated and results-orientated, demonstrating sound judgement and creative thinking.
- Have great interpersonal skills and can engage with senior company executives.
- Can own senior client/stakeholder relationships, with responsibility for account development.
- Minimum intermediate IT skills in Google Slides/Sheets or Powerpoint/Excel.
- Everyday Flex - greater flexibility over where and when you work
- A competitive salary, commission structure and car allowance
- 25 days annual leave + extra days for years of service
- Day off for your birthday, house move, good deed day, and digital detox day
- Cycle to work and electric car schemes
- Free Calm App membership
- Enhanced Paternity Leave
- Fertility Treatment Financial Support
- Group Income Protection and private medical insurance
- Gym on-site in London – or membership in regional offices
- 7.5% pension contribution by the company
- Talent referral bonus up to £5K