Legal Support Supervisor
Kennedys is looking for a Legal Support Supervisor to join our Legal Support Assistant team. This role is homebased with the occasional travel to our London office on an adhoc basis. The working hours for this role are 10am to 6pm.
Team
Kennedys Legal Support Assistant team have a key role contributing to the effectiveness of the Firm by providing a comprehensive and efficient support service for Kennedys across all teams - UK and increasingly global.
The Supervisor Role is key to the continued success of the services delivered by the Legal Support Assistants. The Supervisor, in addition to their responsibilities outlined below, will be tasked with ensuring that the team are working together in a collaborative manner, keeping our lawyers on track on how they request work and promoting the service to the business.The Supervisor will report to the Team Leader and will be pivotal in supporting with the management of the workflow and providing guidance/support to our team ensuring they understand what is required of them and that they deliver an effective service to the business.
This role will encompass a combination of legal support (75%) and supervisory responsibilities (25%), this will need to be flexible as the role evolves so as to meet the needs of the business. The role shall also require occasional attendance in the office to attend meetings and/or training.
Key Supervisory Responsibilities- Assist with recruitment interviews
- Triage SDP
- Monitor and allocate jobs within BigHand
- Updating Legal Support guidance sheets/creating a knowledge bank
- Assist the Team Leader with annual reviews
- Provide cover for Legal Support Team Leader and colleagues during holiday absences
- CMS upload allocation
- Assist with training/ensuring all mandatory training has been undertaken
- Monitor quality control
- Liaising with the Team Leader to assist new joiners to integrate into the team
- Manage and prepare holiday schedules to ensure sufficient cover in place to meet the needs of the business.
- Work methodically within SDP and be aware of the work priorities. Work with the team in order that priority work is undertaken in a quick and efficient manner and that time is then spent on the important but not urgent work
- Grow strong relationships with teams
- Follow correct procedures, instructions and protocols which will differ for each team
- Be able to produce a variety of documents from handwritten/type written drafts. Format documents into house style and transcribe digital dictation from BigHand.
- Previous legal secretarial experience
- Previous supervisory experience, strong leadership capabilities with experience of performance management discussions, mentoring and developing teams
- Someone who can offer exceptional interpersonal skills to handle the entire range of day to day management issues
- Previous service desk experience
- Proficient in MS Office packages
- Knowledge of case management systems.
- where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.