Patient Flow Clinical Support Worker

Job overview

Reporting to the Matron and working closely with the Band 7 Hospital Coordinator, operational managers, ward teams, and multidisciplinary staff, the post holder plays a key role in supporting the coordination of patient movement, discharge processes, escalation activity

In addition to operational support responsibilities, the post holder will undertake direct clinical support worker duties to assist clinical teams in maintaining safe patient care across inpatient and emergency pathways. This includes providing high-quality patient care and observations, supporting patient transfers, undertaking ECGs, venepuncture and cannulation where trained and competent, and assisting with other delegated clinical duties in line with Trust policy and competency frameworks.

The Band 3 Patient Flow Clinical Support Worker contributes to maintaining safe and effective operational flow throughout the organisation

Main duties of the job

• To report any updates from healthcare professionals regarding clinical care (such as investigation, procedures) to Hospital Clinical Coordinator.
• Appropriately support patients with routine personal care needs, to support patient flow delivery, including:
• Washing and Showering
• Assisting with dressing and undressing
• Toileting / catheter care / formed stoma care
• Mouthcare / Oral Hygiene
• Assisting patients which require support with eating and drinking.
• Personal grooming for example brushing hair and shaving etc.
• Safe transfer and Mobilising of patients line with Trust policy and their individualised care plan.

Working for our organisation

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Detailed job description and main responsibilities

Please see attached Job Description for further information about the patient flow Clinical Support Worker position available at WUTH.

Person specification

Qualifications, Specific Experience & Training

• 5 GCSEs or equivalent.
• NVQ LEVEL 3 customer care or equivalent. ECDL or equivalent
• Clerical experience or experience of dealing with the general public Experience of working as part of a team

Knowledge and Skills

• Effective written and verbal communication
• Good customer service
• Computer and keyboard skills