Data & Insight Analyst
Overview:
Our Data and Analytics function is the heartbeat of our business, representing the customer across all corners of the Screwfix organisation. A combination of quantitative and qualitative disciplines, we use both traditional research based practices, as well as leverage a market-leading customer database with a richness of insight within.Excitingly. the team heavily influence short term trading, as well as long term planning, meaning each day can be very different. On one day you could be delving into customer behaviours from the prior week, and the next day looking at macro trends and customer expectations as part of the 3 year planning process.
The team are a balance of analysts and story tellers, recognising the need to bring data and insight to life to successfully influence the business. The goal is to proactively influence the future of Screwfix, helping us continuously make good decisions and drive performance.
Join our innovative team as an Insight Analyst and unlock the power of data to drive strategic decisions! In this exciting role, you'll delve into data analysis and create detailed reports and dashboards, providing critical insights that empower our stakeholders to drive business success and enhance customer experiences.This position offers an incredible opportunity for growth and learning, as you'll be at the heart of a collaborative environment that champions continuous development and values diverse perspectives.
Responsibilities:
- Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends, opportunities and actionable insights to inform decision making to enhance commercial decision making and drive business performance.
- Analyse and track the performance of marketing campaigns and provide insights for improvement.
- Translate complex data into an understandable and actionable format through engaging reports and dashboards that communicate key findings and recommendations to stakeholders.
- Utilise SQL to extract, analyse and interpret customer data from various sources to identify key trends, behaviours and insights.
- Create visually compelling reports and PowerBI dashboards that communicate customers insights to stakeholders, helping them make data-driven decisions.
- Undertake statistical analysis including the use of control groups and hypothesis testing
- Manage a portfolio of analytics work, prioritising as required to deliver effectively.
- Collaborate with cross-functional teams to align customer insights with business objectives and to drive customer-centric strategies and decisions.
- Create strong relationships with key stakeholders in the business, for example our CRM, Commercial and Marketing teams.
- Stay updated with the latest analytical tools and methodologies to enhance the quality of insights.
Qualifications:
- Experience in customer data/analytics, ideally within the retail industry.
- Strong expertise in data analysis and use of Excel
- Experience in data visualisation and storytelling – able to communicate in a straightforward and visually engaging manner, creating a compelling narrative.
- Experience of analytical tools such as SQL, Python, R.
- Experience of data visualisation platforms (e.g. Tableau or Power BI).
- Excellent communication and presentation skills, particularly in writing.
- Excellent attention to detail, focused on accuracy and integrity of work.
What’s in it for me?
You do your best when you feel your best, so we’ve chosen benefits that truly matter and support your wellbeing.
Subsidised canteen: We offer a great selection of hot and cold food at our subsidised canteen, as well as a warm, inviting place for you to eat. So whether you prefer a packed lunch or an easy life, we cater to all.
Free parking: No one wants to spend their mornings circling around the car park. So whether you have a work vehicle or not, there’ll always be a free spot for you and your car.
Parental leave policy: We offer Enhanced Family Leave for our UK and ROI based colleagues. Our policies and resources are inclusive for all parents and include enhanced pay terms and generous leave policies. We’ve put everything we think you should know on our dedicated intranet page, ready for when you need it.Find out more on our website.
Other benefits:
- Award-Winning Pension Scheme
- 20% Discounts at Screwfix & B&Q, plus discounts at other High-Street Retailers
- Award-Winning Apprenticeship Schemes
- MyGym discounts
- Cycle-to-Work Scheme
- Enhanced Family leave
- Retail Trust counselling services
- Life cover
Sustainability at Screwfix
We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging.We’re on a mission to put sustainability at the forefront of everything we do. Join us.
We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead.You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.
We believe in equity for all. Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.