Call Response & Support Officer

Are you looking for a rewarding job?

Galw Gofal is a bilingual 24 hour call monitoring service which provides help & support for Older & Vulnerable people to maintain their independence and to the general public with Out of Hours emergencies e.g. Housing repairs.

You will provide services that include the monitoring of Telecare, Lone Workers & Out of Hours calls.

Due to contract extensions and business growth, Galw Gofal is looking for a self-motivated individual to join the team of call response & support officers. Is this person you?

You will benefit from a substantial rewards package, which includes a Local Government Pension Scheme, Occupational Sick Pay and staff benefits including salary sacrifice cars, Cycle to Work, cashback healthcare, long service awards, discounts plus much more.

You will need a positive approach as well as excellent communication skills and a good standard of education including IT with the ability to use your own initiative.

You will be expected to show a high level of integrity and confidentiality due to the sensitive and life critical nature of the service. Full training and support provided.

The ability to communicate through the medium of English and Welsh is essential.

Conwy is committed to safeguarding - qualifications and references will be verified. The successful applicant will be subject to vetting in line with BS7858.

This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.

A ydych yn chwilio am swydd werthfawr?

Mae Galw Gofal yn wasanaeth monitro galwadau dwyieithog sy’n weithredol bob awr o’r dydd ac yn darparu help a chymorth i bobl hŷn a diamddiffyn i’w galluogi i aros yn annibynnol ac i’r cyhoedd gydag argyfyngau y tu allan i oriau e.e. gwaith atgyweirio tai.

Byddwch yn darparu gwasanaethau sy’n cynnwys monitro Teleofal, Pobl sy’n gweithio ar eu pennau eu hunain a galwadau y tu allan i oriau.

Oherwydd estyniadau’r contract a thwf busnes, mae Galw Gofal yn chwilio am unigolyn llawn cymhelliant i ymuno â’r tîm o swyddog ymateb a chefnogi galwadau. Ai chi yw’r person hwn?

Byddwch yn elwa ar becyn buddion sylweddol, gan gynnwys Cynllun Pensiwn Llywodraeth Leol, Tâl Salwch Galwedigaethol a buddion staff, yn cynnwys ceir aberthu cyflog, Beicio i’r Gwaith, gofal iechyd arian-yn-ôl, gwobrau gwasanaeth hir, gostyngiadau a llawer mwy.

Bydd angen agwedd bositif arnoch chi yn ogystal â sgiliau cyfathrebu ardderchog ac addysg o safon dda gan gynnwys TG gyda'r gallu i ddefnyddio'ch menter eich hun.

Bydd disgwyl i chi ddangos gonestrwydd a chyfrinachedd ar lefel uchel oherwydd pa mor hanfodol yw’r gwasanaeth i fywydau pobl a natur sensitif y gwasanaeth. Rhoddir hyfforddiant llawn.

Mae’r gallu i gyfathrebu drwy gyfrwng y Gymraeg a’r Saesneg yn hanfodol.

Mae Conwy wedi ymrwymo i ddiogelu – bydd cymwysterau a geirdaon yn cael eu gwirio. Bydd yr ymgeisydd llwyddiannus yn destun fetio yn unol â BS7858.

Mae'r rôl hon yn cynnig opsiynau gweithio hyblyg ar gyfer cydbwysedd bywyd a gwaith. Gall hyn gynnwys addasu eich diwrnod gwaith a gweithio hybrid, hy cydbwysedd rhwng gweithio yn y swyddfa a gweithio gartref.